Maybelle Martin
Temecula, CA
Summary
Dynamic tasting room manager with over 20 years in wine sales and customer service. Proven ability in inventory management and health compliance, driving guest engagement through well-coordinated wine tasting events and strong client relationships.
Overview
30
30
years of professional experience
Work History
Wine sales /customer service
Wilson Creek Winery
Temecula
06.2005 - 09.2024
- Elevated dining experiences by providing in-depth insights on wine pairings and menu selections.
Facilitated tailored wine recommendations for guests, incorporating local history.
Assessed individual guest preferences to deliver unique educational experiences.
Streamlined purchasing process by ensuring product readiness, preventing potential sale losses. - Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Wine server/Tour guide
Bella Vista Winery
Temecula
10.2022 - 01.2023
- Delivered exceptional wine service, enhancing guest experiences at Bella Vista Winery.
- Maintained cleanliness and organization in tasting room and service areas.
- Educated guests on varietals and winery history during tastings.
- Ensured compliance with health and safety regulations across restaurant operations.
- Executed cash handling policies accurately during payment transactions.
- Greeted customers, explained menu items, and provided tailored wine recommendations.
- Verified identification of guests purchasing alcohol to confirm legal age.
- Assisted bartenders in stocking bar with necessary supplies throughout shifts.
Tasting room manager
Van Roekel Vineyard and Winery
Temecula
06.1994 - 08.2022
- Managed daily operations of tasting room and guest services, enhancing visitor experience.
- Trained staff on wine knowledge and customer service skills to improve service quality.
- Coordinated wine tasting events and private tours, increasing guest engagement.
- Maintained accurate inventory of wine and merchandise, ensuring optimal stock levels.
- Fostered customer relationships, encouraging repeat visits and brand loyalty.
- Oversaw cleanliness and organization of tasting room to ensure enjoyable experiences.
- Resolved customer complaints promptly and professionally to maintain satisfaction.
- Assisted with merchandising displays throughout tasting room to enhance product visibility.
Education
EMT
Mt. San Jacinto College
San Jacinto, CA05-1988
Skills
- Wine pairing
- Customer service
- Event coordination
- Inventory management
- Health compliance
- Client relationship management
Affiliations
- Volunteer for spay and neuter and vaccine clinics. Foster senior dogs. Gardening and hiking.
Timeline
Wine server/Tour guide
Bella Vista Winery
10.2022 - 01.2023
Wine sales /customer service
Wilson Creek Winery
06.2005 - 09.2024
Tasting room manager
Van Roekel Vineyard and Winery
06.1994 - 08.2022
EMT
Mt. San Jacinto College