Mayara de Oliveira

• Latest promotion to bar management in March 2023.
• Ensuring all operations, inventory and staff is being properly performed, purchased, and supervised.
• Creating and deploying successful strategies to boost restaurant performance, streamline food and beverage processes and increase efficiency in all areas.
• Meeting, greeting, and encouraging feedback from customers and used feedback to implement positive changes within restaurant.
• Effectively recruiting and ensuring new back and front of the house staff are being trained properly with proper schedule.

• Being the first Back-of-the-House (kitchen focus) supervisor in the company.
• Addressing guests complains and finding solutions quickly, effectively and having positive relations with such guests through creative problem-solving skills.
• Being able to multi-task and change priorities constantly as needed in a fast-paced environment.

Started my career at the Keg as a Lead Hostess which entitles, but not limited to:

• Responded to less emergent complaints and helped to resolve them.
• Responsible to restaurant activity to determine seating at its maximum capacity to provide ensure restaurant’s best interest.

Then, trained on the expediter position which entitles, but not limited to:

• Maintained constant verbal communication with cooks about orders, proper procedures, and special food requests such as allergies and intolerances.
• Responsible for eye-catching presentation of dishes ensuring they adhere to restaurant standards in a timely manner.

• Awarded Employee in April 2018: 4th Best Part-Time Sales per Hour in Canada.
• Proactively resolved conflicts to prevent escalation and ensured customer’s satisfaction.