Joel Francisco
Paratransit Driver
Regina,SK
Summary
Dynamic and compassionate professional with a background at Saskatchewan Health Authority, adept in medical records management and providing emotional support. Excelled in enhancing customer satisfaction through effective communication and teamwork. Proven ability to improve operational efficiency and patient care quality, showcasing strong problem-solving skills and professionalism.
Overview
11
11
years of professional experience
1
1
Certification
Work History
PLACEMENT CLERK
Saskatchewan Health Authority
02.2021 - Current
- Admit patient and completes appropriate paper work.
- Coordinates placement for beds according to established patient placement guidelines.
- Communicate with others sites and other physicians to facilitate client placements.
- Consult with the Doctor and Charge Nurse.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
Direct Support Worker
Cheshire Homes Regina Society
12.2013 - Current
- Assisted clients with daily living activities, promoting self-sufficiency and personal growth.
- Facilitated community integration by accompanying clients on outings and encouraging social interactions.
- Administered medication as directed by physician.
- Coordinated transportation services for appointments and other outings, enabling seamless access to essential resources.
- Ensured safety of clients by closely monitoring environments and addressing potential hazards proactively.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with daily living activities, running errands, and household chores.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
Education
Addiction And Community Service Worker Diploma
ABM COLLEGE
Calgary, AB2024
Medical Office Administrator
ABM COLLEGE
Calgary, AB06.2022
Skills
- Customer Satisfaction
- Strong Communication Skills
- Understanding of medical terminology
- Teamwork orientation
- Staff Training and Development
- Problem-solving competence
- Professionalism and Discretion
- Medical Records Management
- Health and safety awareness
- Daily living support
- Emotional Support
Languages
English
Full Professional
Certification
Mental Health First Aid (MHFA) 2024
ABM College| Calgary, AB
Brain Story Certification 2024
ABM College | Calgary, AB
Peer Support Worker Training 2024
ABM College | Calgary, AB
Non-violent Crisis Intervention Training (NVCI) 2024
ABM College | Calgary, AB
Trauma-Informed Care (TIC) eLearning Series 2024
ABM College | Calgary, AB
National Crises and Violence Intervention (NVCI) 2024
ABM College | Calgary, AB
Freedom of Information and Protection of Privacy Act (FOIP) 2022
ABM College| Calgary, AB
Compassion Fatigue and PTSD in Social Work 2024
ABM College | Calgary, AB
Facilitating Adult Learning Groups 2024
ABM College | Calgary, AB
Nation of Alberta Opioid Awareness Course 2024
ABM College | Calgary, AB
Timeline
PLACEMENT CLERK
Saskatchewan Health Authority
02.2021 - Current
Direct Support Worker
Cheshire Homes Regina Society
12.2013 - Current
Addiction And Community Service Worker Diploma
ABM COLLEGE
Medical Office Administrator
ABM COLLEGE
Mental Health First Aid (MHFA) 2024
ABM College| Calgary, AB
Brain Story Certification 2024
ABM College | Calgary, AB
Peer Support Worker Training 2024
ABM College | Calgary, AB
Non-violent Crisis Intervention Training (NVCI) 2024
ABM College | Calgary, AB
Trauma-Informed Care (TIC) eLearning Series 2024
ABM College | Calgary, AB
National Crises and Violence Intervention (NVCI) 2024
ABM College | Calgary, AB
Freedom of Information and Protection of Privacy Act (FOIP) 2022
ABM College| Calgary, AB
Compassion Fatigue and PTSD in Social Work 2024
ABM College | Calgary, AB
Facilitating Adult Learning Groups 2024
ABM College | Calgary, AB
Nation of Alberta Opioid Awareness Course 2024
ABM College | Calgary, AB
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