Mayank Sohal
Calgary,AB
Summary
Dedicated Sales & Service professional with history of meeting company goals
utilizing consistent and organized practices. Skilled in working under
pressure and adapting to new situations and challenges to best enhance
the organizational brand.
Overview
11
11
years of professional experience
Work History
Fraud Analyst
Royal Bank of Canada
Calgary, Alberta
07.2024 - Current
- Utilized specialized software tools designed for detecting patterns associated with fraudulent activity.
- Performed detailed analysis of financial transactions to identify suspicious activity.
- Identified areas where additional controls could be implemented to prevent future fraud incidents.
- Monitored customer accounts and identified any discrepancies or irregularities in account activity.
Cards Advisor
Royal Bank of Canada
Mississauga, Ontario
10.2023 - 07.2024
- Explained the features, benefits, rewards programs, and other incentives associated with each type of credit card offered by the company.
- Investigated disputes between customers and merchants regarding billing issues and fraudulent charges.
- Analyzed financial data from potential customers to determine eligibility for new credit cards.
- Provided customer service to credit cardholders by answering their questions and resolving their complaints.
Financial Services Officer
SIngle Point Group International
Toronto, Ontario
11.2022 - 10.2023
- Followed up on past due invoices to ensure timely collections.
- Developed strategies to reduce the number of overdue payments and improve cash flow cycle times.
- Maintained accurate records of collection activities using company software systems.
- Ensured timely collection of receivables from clients.
Sales Manager
Air India
New Delhi, India
08.2018 - 08.2022
- Created and presented monthly reports to management on sales performance.
- Assisted senior management in developing long-term strategic goals for the company's growth.
- Identified and developed new markets for products or services.
- Collaborated with marketing team to create promotional materials for target customers.
- Developed pricing strategies that would maximize profits while still remaining competitive in the market.
- Analyzed customer data to identify trends, preferences, and opportunities for growth.
Sales Supervisor
SpiceJet Ltd
New Delhi, India
12.2016 - 06.2018
- Developed and implemented sales strategies to increase customer base.
- Intervened in difficult customer situations to resolve issues quickly and efficiently.
- Analyzed customer feedback to identify areas where improvements could be made in products or services offered by the company.
- Resolved customer complaints efficiently and professionally.
- Conducted weekly performance reviews with the sales team to ensure goals were being met.
Flight Attendant
Spicejet Ltd
New Delhi, India
01.2015 - 12.2016
- Inspected aircraft cabin before each flight to ensure it was clean and safe for passengers.
- Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
- Monitored cabin environment throughout flight, checking seatbelts and ensuring passenger comfort.
- Completed paperwork related to passenger manifests accurately after each flight.
- Delivered onboard customer service including food and beverage service.
Sales Associate
Convergys India Pvt Ltd
Gurgaon, India
10.2013 - 11.2014
- Made outbound sales calls to potential customers to promote products and services.
- Answered incoming calls from customers, providing prompt and accurate information.
- Processed orders for customers over the phone.
- Handled escalated customer service issues professionally and efficiently.
Education
Bachelor of Science - Hospitality & Hotel Administration
Dr. Ambedkar Institute of Hotel Management
Chandigarh, India06-2013
Skills
- Business Strategies
- Profit and revenue-generating strategies
- Brand-building strategies
- Business Growth Opportunities
- Strategic Planning
- Revenue Growth
- Conflict Resolution
- Client Relationship Management
- Customer Empathy
- Product Promotion
- Cross-departmental Alignment
- Business Planning
Languages
English
Native/ Bilingual
Hindi
Native/ Bilingual
Punjabi
Professional
Timeline
Fraud Analyst
Royal Bank of Canada
07.2024 - Current
Cards Advisor
Royal Bank of Canada
10.2023 - 07.2024
Financial Services Officer
SIngle Point Group International
11.2022 - 10.2023
Sales Manager
Air India
08.2018 - 08.2022
Sales Supervisor
SpiceJet Ltd
12.2016 - 06.2018
Flight Attendant
Spicejet Ltd
01.2015 - 12.2016
Sales Associate
Convergys India Pvt Ltd
10.2013 - 11.2014
Bachelor of Science - Hospitality & Hotel Administration
Dr. Ambedkar Institute of Hotel Management