Mayank Tanwar
Toronto,ON - Ontario
Summary
Dynamic Event Coordinator with a proven track record at Melange Management Solutions Pvt. Limited, adept at managing logistics and budgets while delivering exceptional events. Skilled in project management and customer service, I excel in collaborating with teams to overcome challenges and achieve successful outcomes, ensuring every detail aligns with client expectations.
Overview
3
3
years of professional experience
Work History
Event Coordinator
Melange Management Solutions Pvt. Limited
04.2021 - 07.2023
- Coordinated schedules and timelines for events.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Managed event logistics and operations.
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
- Managed budgets effectively, negotiating contracts to secure cost savings without compromising quality.
Senior Customer Executive
IEnergizer
03.2020 - 03.2021
- Championed efforts towards enhancing client satisfaction by introducing new channels of communication like email support and live chat options on the company's website.
- Increased customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Played an instrumental role in increasing revenue by identifying upselling opportunities during client interactions.
- Streamlined internal processes to enhance overall customer experience and satisfaction levels.
- Managed a team of customer service representatives, ensuring high levels of performance and efficiency.
Education
Bachelor of Commerce - Commerce
Delhi University
Delhi, India08-2022
Skills
- Event planning
- Project management
- Scheduling
- Time management
- Sales expertise
- Customer service
- Attention to detail
- Verbal and written communication
Timeline
Event Coordinator
Melange Management Solutions Pvt. Limited
04.2021 - 07.2023
Senior Customer Executive
IEnergizer
03.2020 - 03.2021
Bachelor of Commerce - Commerce
Delhi University
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