Mayank Sharma
Brampton
Summary
Highly motivated and goal-driven Financial Analyst skilled in collecting, monitoring and studying data to analyze financial status and recommend business strategy. Experienced in qualitative and quantitative analysis, contract management and forecasting. Tech-savvy in use of spreadsheets, accounting and financial management software.
Overview
2
2
years of professional experience
Work History
Financial Analyst
FGL Sports
03.2022 - Current
- Conducted detailed financial analysis to identify and evaluate changes in operations, trends and potential areas of improvement.
- Collected data and developed detailed spreadsheets to identify trends and create revenue, profitability, and expense forecasts.
- Facilitated smooth month-end close processes by efficiently reconciling accounts and addressing discrepancies promptly.
- Supported executive decision-making by providing data-driven insights on revenue trends and cost drivers.
- Achieved significant cost savings by identifying financial inefficiencies and implementing improved processes.
- Streamlined financial reporting for better decision-making with clear, concise analysis and presentation.
Customer service representative
LCBO
11.2022 - 12.2022
- Achieved a customer satisfaction rating of 95% by promptly attending to customer inquiries and resolving issues, resulting in improved customer loyalty and repeat business
- Successfully processed $10,000 to $11,000 CAD cash transactions daily with an error rate below 0.5%, ensuring precise and efficient financial transactions at the Point of Sale
- Efficiently processed digital payments through various banking tools, resulting in the accurate recording of cash sales from the previous business day, minimizing discrepancies to less than 0.2%
- Achieved weekly sales metrics set by the head office by supervising employees, delegating tasks and ensuring fairness in teamwork, resulting in a 10% increase in overall team productivity.
Customer service representative
Maple Lodge Farms
01.2022 - 08.2022
- Provided outstanding customer support by promptly addressing inquiries and resolving issues through various communication channels
- Collaborated closely with cross-functional teams to ensure effective problem resolution, consistently meeting and exceeding performance targets
- Maintained comprehensive knowledge of products, services, and company policies to provide accurate information and guidance to customers
- Actively participated in training programs to stay up-to-date with product updates, service protocols, and industry best practices
- Engaged in customer feedback analysis, identifying trends and suggesting improvements that directly impacted service enhancements
- Assisted in the development of customer service training materials, sharing expertise and contributing to the growth of new team members.
Education
Financial Planning -
Humber College
Toronto, ON01.2023
Business Analytics -
Seneca College
Toronto, ON01.2022
ENTC Engineering -
Government college of engineering Amravati
01.2020
Skills
- Microsoft Office
- Credit planning
- Tableau
- SAS
- Financial Analysis
- Budgeting
- Risk Analysis
- Microsoft Excel
- Financial and operational reporting
- Financial statement analysis
- Data Collection & Research
- Variance Analysis
- Statistical Analysis
Timeline
Customer service representative
LCBO
11.2022 - 12.2022
Financial Analyst
FGL Sports
03.2022 - Current
Customer service representative
Maple Lodge Farms
01.2022 - 08.2022
Financial Planning -
Humber College
Business Analytics -
Seneca College
ENTC Engineering -
Government college of engineering Amravati
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