Mayank Rana

Over 8 years of experience as an IT Professional and a ServiceNow developer and Administrator. Direct hands-on experience on most of the ServiceNow ITOM and ITSM modules including Discovery, CMDB, Service Mapping, Change Management, Incident management, Customer Service Management (CSM). and service Portal. Experience in Server Script (Business Rules/Script Include) and good understanding of Server/Client API. ITSM/ITIL, ITOM, ITAM Process & Implementation with ServiceNow and Remedy ITSM Suite. Expert level knowledge in Microsoft Technologies like ASP.NET 2.0/3.5/4.0, C#, SQL Server and UI Development Technologies, Framework and Single Page Application (SPA) like AngularJS, Object Oriented JavaScript, jQuery, HTML5, Bootstrap, CSS3, Etc., Experience with implementing solutions on ServiceNow platform across various modules – ITSM, CMDB, HR, Asset, PPM, APM, Demand & Resource and custom applications Experience in implementation of preventative, mitigating and compensation controls, ensuring protection and adherence to the goals of organizational SAP Security GRC strategy. Experience in implementing the best practice to apply for Change Management, Problem Management, Configuration Management and Incident Management. Built customer GRC cycle to follow test once and comply organization policies to large amount of regulations and test cases. Collaborated with IT management to re-architect change management workflow to align with updated change policies. Mid Server Process Configuration for Windows & Linux, Workflows, Configuration Management Database (CMDB). Knowledge of the ServiceNow SecOps data model, including the relationship between security incidents, vulnerabilities, threats, and remediation activities. Experience in building IT Asset Management modules to synchronize CMDB data by populating through Microsoft SCCM integration for Windows Machines. Understanding and experience of working with IT Service Management processes. (Incident, Problem, Asset & Configuration, Change, Release, SLM, Service Catalog) Set standards for the ServiceNow instance governance related to best practices for defining configurations vs customizations, update set migration, cloning of environments, management of groups/users and data management. Developed solutions using JavaScript, Web Services, SOAP and other web technologies to integrate ServiceNow with internal/ external systems and tools. Development experience adhering with SDLC processes like Waterfall, Agile, Test-Driven Development. Hands on experience developing Content Management System (CMS) in ServiceNow. Develop and share SAM best practices and strategies with customers for managing software and hardware assets throughout the lifecycle. Good knowledge working on LAN Password Reset and Integrating with other Servers using Orchestration.