Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mayank Patel

Oshawa,ON

Summary

Responsible Assistant Manager offering expertise in financial administration and hospitality services. Adaptable in handling diverse customer and business issues. Well-organized, reliable and focused on long-term business success.

Overview

7
7
years of professional experience

Work History

ASSISTANT MANAGER

Dairy Queen
08.2020 - Current
  • Monitored employee performance and developed improvement plans
  • Submitted reports to senior management to aid in business decision-making and planning
  • Trained team members in successful strategies for smooth operations and improved sales by 5%
  • Communicated with managers of other departments to maintain transparency
  • Maintained positive customer relationships by responding quickly to customer service inquiries
  • Handled customer service by dealing with complaints, organizing stock, and answering customer questions
  • Supervised day-to-day operations to meet performance, quality, and service expectations
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
  • Ordering and receiving products through software and website provided by management
  • Preparing big orders for events and teams while ensuring that everything is done in a correct and timely manner
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

NIGHT AUDITOR

Best Western Hotel
08.2021 - 04.2022
  • Handled night audit paperwork, verification of daily room occupancy of 84 rooms, and hotel revenue reviews
  • Assisted hotel guests with check-in and out procedures courteously
  • Audited and balanced cash and credit transactions daily and reset the register for the next day's operations
  • Checked auditing discrepancies by reconciling cash drop and credit card transactions
  • Performed balance procedures for hotel accounts and resolved discrepancies
  • Implemented program to create daily spreadsheets and streamline financial reporting
  • Prepared event hall for meetings and events, seating arrangements, and accommodated all special requests
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies
  • Oversaw night auditing of daily room occupancy and hotel revenue
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
  • Oversaw night auditing of daily room occupancy and hotel revenue.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Generated and printed daily financial reports to track hotel performance.
  • Developed and maintained positive relationships with guests for satisfaction.

SHIFT LEADER

Dairy Queen
07.2018 - 08.2020
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks
  • Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues
  • Plan, organized, directed and controlled overall operation of the restaurant
  • Responsible for efficient operation of the business
  • Ensure proper implementation of operational procedures by all employees of the restaurant
  • Resolve customer complaints and ensure quality customer service in the restaurant
  • Monitor inventory and arrange to order required items on time
  • Met with key customers to discuss service needs and develop effective and practical solutions
  • Supervised, motivated and led employees to maintain productivity and customer service levels
  • Delegated tasks to employees and monitored activities and task completion
  • Trained new employees and delegated daily tasks and responsibilities
  • Completed cash and credit card transactions accurately using POS software
  • Completed cash and credit card transactions accurately using POS software.
  • Trained new employees and delegated daily tasks and responsibilities.

Sandwich Artist

Subway
11.2016 - 07.2018
  • Ensured exceptional guest experiences through attentive service
  • Engaged in suggestive selling and other sales techniques
  • Maintained poise and focus under pressure allowing for efficient, error-free job
  • Possessed strong interpersonal skills resulting in outstanding communication, teamwork, flexibility, and cohesiveness with fellow co-workers
  • Established large guest requests list through impeccable service, integrity, honesty, and genuine willingness to get to know the guests
  • Responsible for all course and clubhouse food and beverage aspects
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction
  • Kept workplace clean and organized in line with restaurant policies
  • Greeted guests, promoted specials, and took orders
  • Kept workplace clean and organized in line with restaurant policies.
  • Greeted guests, promoted specials, and took orders.

Education

Hotel And Restaurant Operation Management -

Durham College
Oshawa, ON
06.2018

Skills

  • Time Management
  • Product and service knowledge
  • Customer relations
  • Business development understanding
  • Training and development
  • Staff development
  • Microsoft Office expertise
  • Staff training and development
  • Recruiting and Interviewing
  • Operational Efficiency and Safety
  • Maintaining Consistency
  • Cash Deposits and Receipts
  • Customer Relations
  • Money Handling
  • Budgeting and finance
  • Sales expertise

Timeline

NIGHT AUDITOR

Best Western Hotel
08.2021 - 04.2022

ASSISTANT MANAGER

Dairy Queen
08.2020 - Current

SHIFT LEADER

Dairy Queen
07.2018 - 08.2020

Sandwich Artist

Subway
11.2016 - 07.2018

Hotel And Restaurant Operation Management -

Durham College

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Mayank Patel