Mayank Mittal
Sheshatshiu,NL
Summary
Dynamic and results-driven Store Manager with over 5 years of experience in driving sales, optimizing operational efficiencies, and enhancing customer satisfaction. Seeking to leverage proven leadership skills and a track record of success in overseeing retail operations to drive profitability and foster a positive team environment at Northwest Company.
Overview
5
5
years of professional experience
Work History
Retail Store Manager
Northwest Company
Sheshatshiu, NL
02.2022 - Current
- Experience of setting up and manage brand new store.
- Monitored store performance metrics, including sales, profitability and customer service ratings.
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Performed regular audits to ensure compliance with company standards.
- Recruited, trained and managed a team of 20+ employees.
General Manager
Tim Hortons
Niagara-on-the-Lake, ON
10.2020 - 02.2022
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
Restaurant Manager
Tim Hortons
Niagara-on-the-Lake, ON
08.2019 - 10.2020
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
Education
Diploma- Hotel & Restaurant Operation - Hospitality And Tourism Operations Management
Niagara College
Niagara-on-the-Lake, ON04-2019
Graduate Certificate- Hotel & Tourism Management - Hospitality and Tourism Management
Niagara College
Niagara-on-the-Lake, ON03-2018
Bachelor of Science - HOSPITALITY AND HOTEL ADMINISTRATION
Institute of Hotel Management
03-2014
Skills
- Analytical Skills
- Strategic Thinking:
- Financial Acumen
- Problem-Solving
- Planning and Organization
Timeline
Retail Store Manager
Northwest Company
02.2022 - Current
General Manager
Tim Hortons
10.2020 - 02.2022
Restaurant Manager
Tim Hortons
08.2019 - 10.2020
Diploma- Hotel & Restaurant Operation - Hospitality And Tourism Operations Management
Niagara College
Graduate Certificate- Hotel & Tourism Management - Hospitality and Tourism Management
Niagara College
Bachelor of Science - HOSPITALITY AND HOTEL ADMINISTRATION
Institute of Hotel Management
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