Gurneesh Singh Anand
Delta,Canada
Summary
Energetic and customer-centric professional with a passion for delivering exceptional in-store support and fostering positive customer relations. Thrives in fast-paced environments, utilizing expertise in training and mentoring to empower team members. Fluent in English, French, Japanese, and Punjabi, adept at bridging language barriers and creating inclusive experiences.
Overview
2
2
years of professional experience
Work History
Team Member
A&W
Richmond, BC
02.2023 - Current
- Proactively enhanced team safety and productivity by identifying and rectifying safety hazards while ensuring neat and well-stocked work areas.
- Facilitated the onboarding process by training new team members using approved materials and imparting essential company procedures and safety protocols.
- Provided ongoing support to newly hired colleagues by offering guidance on company procedures and safety requirements, fostering a smooth integration into the team.
- Attended to customer needs with a customer-centric approach, promptly addressing specific requests to ensure a positive shopping experience.
Customer Service Representative
AUTO MAGNET CORP.
Mumbai, Maharashtra
06.2022 - 12.2022
- Enhanced customer satisfaction through adept problem-solving and friendly service, resolving issues with a knowledgeable approach.
- Stayed up-to-date on promotions, exchange guidelines, payment policies, and security practices, ensuring thorough knowledge to provide seamless service and support.
Call Center Representative
Reliance Digital TV
Mumbai, Maharashtra
02.2022 - 12.2022
- Delivered exceptional customer service by promptly addressing incoming calls with a consistently high level of professionalism and expertise.
- Proactively engaged with callers, confirming and clarifying information while effectively diffusing any potential frustration.
- Cultivated strong customer relationships, ensuring a positive overall experience through personalized interactions.
- Efficiently processed customer requests and orders, consistently meeting or exceeding company sales targets.
Education
Associate of Science - ENGINEERING
Douglas College
New Westminster, BCSkills
- In-store support
- Customer relations
- Adaptive Team Player
- Training and Mentoring
- Working in a Fast-Paced Environment
- Heavy Lifting Capacity
- Cash Handling
- Fluent in Multiple Languages-English, French, Japanese, Punjabi
- Merchandising
- Upselling and Cross-Selling
- Inventory Management
- Conflict Resolution
Timeline
Team Member
A&W
02.2023 - Current
Customer Service Representative
AUTO MAGNET CORP.
06.2022 - 12.2022
Call Center Representative
Reliance Digital TV
02.2022 - 12.2022
Associate of Science - ENGINEERING
Douglas College
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