MAYANK KAPOOR
Toronto,Canada
Summary
Dynamic security professional with extensive experience at MLSE and Securitas, excelling in safety enforcement and team leadership. Recognized for exceptional communication and critical thinking skills, ensuring a secure environment while delivering outstanding customer service. Proven ability to manage personnel effectively and respond swiftly to emergencies, fostering a culture of safety and vigilance.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Security Site Supervisor
SECURITAS
Toronto, Canada
04.2022 - Current
- Company Overview: CITY TV, TORONTO, ON
- Directly manage and supervise security personnel, including assigning tasks, monitoring performance, providing guidance and scheduling staff .
- Checked the identification of persons entering and exiting the facility to eliminate unauthorized visitors.
- Wrote detailed reports on property damage, theft, the presence of unauthorized persons, and unusual incidents.
- Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety a top priority.
- Oversee daily security operations, ensuring efficient and effective task completion.
- Supervised security personnel to ensure compliance with company protocols.
EVENT SECURITY OFFICER
MLSE
04.2023 - Current
- Company Overview: SCOTIABANK ARENA AND BMO FIELD
- Enforcing NBA/NHL rules and regulations regarding fan conduct and player interactions.
- Maintaining order and preventing fans from encroaching on the court or interfering with players, coaches, or officials.
- Escort attendees out of the event, making sure people don't re-enter when they aren't supposed to, or assisting someone with health problems to a safe area.
- Enforcing arena rules and regulations regarding fan conduct and player interactions.
- Continuously monitoring the court, player benches, and surrounding areas for suspicious activity, potential disruptions, or safety hazards.
EVENT SECURITY OFFICER
BLUEJAYS
01.2023 - Current
- Company Overview: ROGERS CENTRE
- Checking the credentials of anyone entering the playing area, including players, coaches, staff, and sometimes VIP guests.
- Escort individuals, like players, coaches, or VIPs, to ensure their safety and security.
- They perform security-related tasks before, during, and after the game, ensuring a safe and secure environment throughout the event.
- Respond to emergencies, such as medical incidents, unruly behavior, or any situation that requires immediate attention.
Front Crew Member
MCDONALDS
Toronto, Canada
12.2021 - 03.2022
- Company Overview: Toronto, ON
- Used value-added suggestive-selling techniques to generate additional sales.
- Provided amazing customer service by greeting customers and quickly fulfilling orders and requests.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Assisted in training new crew members on operational procedures.
Education
Tourism And Hospitality Management -
George Brown College
Toronto, ON04.2023
Bachelor of Arts -
University of Delhi
Delhi, India04-2016
Skills
- Strong communication and interpersonal skills
- Fast learner
- Team player
- Hard working
- Motivated and dedicated
- Great Customer Service
- Critical thinking
- Security operations experience
- Keen observer
- Legible report writing
- Security enforcement
- Physical stamina
Certification
- Security Guard Licence
- Smart serve certified
- Food preparation and handling certified
Languages
- English
- Hindi
- Punjabi
Languages
English
Native/ Bilingual
Punjabi
Native/ Bilingual
Hindi
Native/ Bilingual
French
Elementary
Timeline
EVENT SECURITY OFFICER
MLSE
04.2023 - Current
EVENT SECURITY OFFICER
BLUEJAYS
01.2023 - Current
Security Site Supervisor
SECURITAS
04.2022 - Current
Front Crew Member
MCDONALDS
12.2021 - 03.2022
Tourism And Hospitality Management -
George Brown College
Bachelor of Arts -
University of Delhi
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