Mayank Gupta
Vancouver,BC
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills also skilled in responding to emergency situations and providing crisis intervention
Overview
4
4
years of professional experience
1
1
Certification
Work History
Service Advisor
Tesla
Vancouver, British Columbia
05.2023 - Current
- Greeted customers and addressed their needs in a professional manner.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Prepared invoices for services rendered and collected payments from customers.
- Resolved customer complaints in an efficient and courteous manner.
- Upsold additional products or services when appropriate.
- Answered phone calls and responded to questions and concerns.
- Handled telephone inquiries regarding appointments and work in process.
Mobile Patrol Security Supervisor
Logixx Security Inc.
Vancouver, BC
03.2020 - Current
- Ensured security staff is properly trained and certified in accordance with company policies and local regulations.
- Monitored security operations to ensure compliance with established procedures and standards.
- Investigated incidents, wrote detailed reports, and made recommendations for improvements in the security program.
- Maintained records of all incidents that occurred on site including lost and stolen items and unauthorized persons present.
- Reviewed CCTV footage on a regular basis to detect any suspicious activity or violations of company policy.
- Worked efficiently in busy, high-risk settings while maintaining best-in-class standards of excellence for security initiatives.
Education
Post-Degree Certificate - Business Administration - Management
Langara College
Vancouver, BC04.2021
BACHELOR OF BUSINESS ADMINISTRATION DEGREE -
GGDSD COLLEGE, PANJAB UNIVERSITY
01.2018
Skills
- 3 years' experience in successfully and accurately performing management duties
- 3 years of excellent customer service experience
- Service-focused, management skilled and hardworking office support professional
- Excellent customer service, interpersonal, and communication skills
- Detail oriented individual who excels at multi-tasking while maintaining accuracy
- Energetic self-starter; work well both independently and in a team environment
- Reputation for dependability, honesty, dedication, and enthusiasm
Accomplishments
- Consistently maintained high customer satisfaction ratings.
- Recognized as Employee of the month for outstanding performance and team contributions.
Certification
- Social Media Marketing Training
- Hootsuite Platform Training
- Basic Security Training Certificate
- Vehicle Sales Authority of BC
Timeline
Service Advisor
Tesla
05.2023 - Current
Mobile Patrol Security Supervisor
Logixx Security Inc.
03.2020 - Current
Post-Degree Certificate - Business Administration - Management
Langara College
BACHELOR OF BUSINESS ADMINISTRATION DEGREE -
GGDSD COLLEGE, PANJAB UNIVERSITY
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