Mayank Gautam
York,ON
Summary
Highly-motivated, hardworking restaurant management professional with extensive daily planning and operations experience. 6+ years experienced in team leadership in the restaurant and hospitality industries. My background includes sales, management and front and back-of-the-house operations. Passion for customer engagement with results and response to customer issues.
Overview
6
6
years of professional experience
Work History
Co-Founder and Floor Manager
Biryani House Indian Restaurant
2020.04 - 2023.12
- Maintaining good relationship with customers, making sure guests have a positive and memorable experience each and every time they visit.
- Serving in any capacity within the restaurant as needed due to associate absence and perform related duties and assignments as required.
- Ensuring the restaurant meet service, sales, and profit objectives.
- Supervising and directing associates in daily work activities.
- Ensuring proper compliance with cash control procedures, and perform related accounting and administrative reports as required.
Restaurant Manager
Ganesh Indian Restaurant
2018.03 - 2020.03
- Coordinating daily restaurant management operations.
- Delivering superior food and beverage service and maximizing customer satisfaction.
- Responding efficiently and accurately to restaurant customer complaints.
- Maintaining restaurant's revenue, profitability and quality goals.
Education
Bachelor of Arts - Business Administration
Himachal Pradesh University
Himachal Pradesh, India06.2013
Skills
- Strong communication skills.
- Excellent customer service and interpersonal skills.
- Conflict resolution.
- Scheduling staff.
- Coaching and Mentoring.
- Event coordination.
Additional Information
I not only have a long history of great work ethics at prior workplaces but also,
offer value added inputs when asked, and a love of personal interaction
with coworkers and customers alike.
I am a fast learner, have a willingness to acquire new skills and, will execute
work related policies and instructions at every opportunity.
Timeline
Co-Founder and Floor Manager
Biryani House Indian Restaurant
2020.04 - 2023.12
Restaurant Manager
Ganesh Indian Restaurant
2018.03 - 2020.03
Bachelor of Arts - Business Administration
Himachal Pradesh University
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