Mayank Balani

Customer-focused professional with proven track record of exceeding customer expectations and providing exceptional service. Excellent communication skills, with the ability to quickly develop rapport with customers and resolve complex service issues. Skilled in using CRM and help desk software to effectively manage customer accounts, troubleshoot technical issues, and resolve escalated customer complaints.

• Certified Data Analytics Professional, Google, 2024
• Certified Sales Overachiever Manager, BYJUS- The learning app

• VOLUNTARY ASSISTANT, SAM- DJJS, ON, 02/2023, 08/2023

 Initiated and led tree plantation drives and cleaning campaigns, planting over 50 trees to enhance environmental sustainability and community well-being. Demonstrated excellent organizational skills by designing systems to manage data efficiently. Actively participated in distributing food and medical aid to those in need during the COVID-19 pandemics. Demonstrated interpersonal abilities by working collaboratively with other volunteers on various projects.

• VOLUNTEER COORDINATOR, GURU GOBIND SINGH GURUDWARA - CHARITABLE TRUST, Rajasthan, 04/2019, 05/2021

Initiated and led tree plantation drives and cleaning campaigns, planting over 50 trees to enhance environmental sustainability and community well-being. Demonstrated excellent organizational skills by designing systems to manage data efficiently. Actively participated in distributing food and medical aid to those in need during the COVID-19 pandemics. Demonstrated interpersonal abilities by working collaboratively with other volunteers on various projects.

RBC Bank Churn Analysis,

Halifax, Nova Scotia, 12/2023 - 04/2024

Utilized SQL for data extraction and Power BI for insightful visualizations, revealing seasonal churn trends and customer segments vulnerable to attrition. Implemented machine learning models in Python to predict customer churn probabilities, achieving actionable insights for retention strategies. Advised strategic initiatives to mitigate churn, resulting in enhanced customer retention rates during critical fee adjustment periods.