Mayalinda Bernal
Salinas
Summary
Results-driven Healthcare Operations & Patient Access Supervisor with 15 years of healthcare experience in high-volume Emergency Departments. Led teams of 25+ employees in staffing, payroll, compliance, performance management, and workflow optimization. Focused on enhancing operational efficiency and delivering exceptional patient experiences through cross-department collaboration. Seeking leadership roles in healthcare operations, patient access, and administration.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Patient Access Supervisor
Community Hospital of the Monterey Peninsula
Monterey
05.2019 - Current
- Lead daily operations for a 24/7 Emergency Department Patient Access team consisting of more than 25 employees.
- Supervise staffing, scheduling, payroll processing, employee evaluations, coaching, corrective actions, and performance management.
- Ensure departmental compliance with hospital policies, HIPAA regulations, EMTALA requirements, and Joint Commission standards.
- Collaborate with hospital leadership to maintain appropriate staffing coverage and operational efficiency.
- Conduct annual performance evaluations and develop performance improvement plans.
- Assist with recruitment, interviewing, onboarding, training, employee development, and retention efforts.
- Monitored productivity metrics and registration accuracy to enhance departmental outcomes.
- Resolved employee, patient, and workflow concerns, ensuring adherence to exceptional customer service standards.
- Identify opportunities to streamline registration workflows and improve departmental efficiency.
- Manage personnel and departmental resources while supporting organizational goals and strategic initiatives.
- Provide leadership support during high-volume and high-pressure emergency department situations.
- Promoted employee engagement and accountability, fostering an environment for professional growth.
PATIENT ACCESS REPRESENTATIVE
Community Hospital of the Monterey Peninsula
Monterey
01.2017 - 05.2019
- Registered patients for emergency and outpatient services while collecting demographic, insurance, and financial information.
- Trained all new employees on healthcare software systems including Epic, AMPFM, EPF, Passport, Microsoft Teams, and related applications.
- Conducted daily shift huddles and communicated departmental updates to staff.
- Completed daily shift reports, cash reconciliation, and end-of-shift cash drops.
- Assisted physicians, nurses, and leadership during high-profile and sensitive patient situations.
- Educated staff on HIPAA, EMTALA, and Joint Commission requirements and expectations.
- Investigated and resolved registration, insurance, and billing discrepancies.
- Assisted uninsured and underinsured patients by connecting them with available financial assistance resources.
- Maintained patient confidentiality and compliance with regulatory requirements.
- Provided management with employee performance documentation and operational updates.
- Assisted with staffing coordination to ensure efficient department operations.
- Gathered and verified patient demographics, insurance information, and point-of-service collections.
MEDICAL ASSISTANT
Monterey Spine and Joint
Monterey
12.2011 - 01.2017
- Triaged patients and obtained medical histories, vital signs, and clinical documentation.
- Prepared patients for physician examinations and explained treatment procedures.
- Assisted physicians during examinations and clinical procedures.
- Coordinated surgeries, outpatient appointments, laboratory services, referrals, and authorizations.
- Obtained authorizations for prescriptions, procedures, and medical clearances.
- Educated patients regarding treatment plans, procedures, and post-operative care.
- Demonstrated strong behavior management, crisis intervention, and conflict resolution skills.
- Maintained inventory levels and ensured exam rooms remained stocked and prepared.
- Ordered medical supplies and maintained inventory records.
- Fostered positive relationships with patients and families through compassionate communication and care.
PATIENT CARE TECHNICIAN
DaVita Soledad Dialysis
Soledad
02.2008 - 11.2011
- Delivered direct patient care in a dialysis treatment environment while maintaining patient safety and comfort.
- Monitored patient conditions, vital signs, fluid rates, and anticoagulant levels during treatment.
- Maintained detailed treatment records and communicated patient status updates to clinical staff.
- Collected and processed laboratory specimens and maintained accurate patient documentation.
- Assembled, maintained, sterilized, tested, and stored dialysis equipment to ensure compliance with regulatory standards.
- Ensured all medical equipment met infection control and safety requirements.
- Performed clerical duties and collaborated with interdisciplinary healthcare teams.
- Provided compassionate customer service to patients and their families.
Education
Medical Assistant Certificate -
Central Coast College
Salinas, California06-2004
High School Diploma -
Gonzales High School
Gonzales, California06-2003
Skills
- Patient Access Leadership
- Healthcare Operations Management
- Emergency Department Operations
- Revenue Cycle Support
- Electronic Medical Records (EMR/EHR)
- HIPAA Compliance
- EMTALA Compliance
- Joint Commission Standards
- Scheduling management
- Payroll Administration
- Payroll Processing
- Performance evaluation
- Performance analysis
- Process Improvement
- Staff development
- Employee training
- Interdepartmental Collaboration
- Customer Service Excellence
- Conflict Resolution
- Complex Problem Solving
- Time Management & Prioritization
- Remote Team Collaboration
- Data management
- Healthcare applications
- Microsoft Office Suite
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Microsoft Teams
- Microsoft PowerPoint
- Epic
- AMPFM
- EPF
- Passport
- UKG
- Kronos
- Virtual Collaboration Platforms
Certification
- Certified Medical Assistant (CMA)
- CPR Certified
- Certified BAT Screening
- Drug Screening Certification
- Spirometer Certification
- Certified Clinical Hemodialysis Technician (CCHT)
- Reuse Certification
- Venipuncture Certified
- Injection Administration
- Urinalysis Testing
Target Positions
- Healthcare Operations Manager
- Patient Access Manager
- Patient Access Supervisor
- Revenue Cycle Supervisor
- Revenue Cycle Manager
- Medical Office Manager
- Practice Manager
- Healthcare Administrative Manager
- Remote Healthcare Operations Specialist
- Remote Patient Access Specialist
- Healthcare Coordinator
- Hybrid Healthcare Administration Roles
Timeline
Patient Access Supervisor
Community Hospital of the Monterey Peninsula
05.2019 - Current
PATIENT ACCESS REPRESENTATIVE
Community Hospital of the Monterey Peninsula
01.2017 - 05.2019
MEDICAL ASSISTANT
Monterey Spine and Joint
12.2011 - 01.2017
PATIENT CARE TECHNICIAN
DaVita Soledad Dialysis
02.2008 - 11.2011
Medical Assistant Certificate -
Central Coast College
High School Diploma -
Gonzales High School