MAYAH COCCIOLLO
Hamilton,ON
Overview
4
4
years of professional experience
Work History
Bartender
Marriott International, Inc.
Toronto, ON
04.2022 - 08.2023
- Served high customer volumes during special events, nights, and weekends
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
- Developed new signature cocktails to promote bar branding and increase profits
- Kept bar presentable and well-stocked to meet customer needs
- Expertly prepared both alcoholic and non alcoholic beverages using proper technique, correct measurements and garnishes for restaurant and room service guests
- Completed bar opening and closing procedures to ensure the bar is properly set up for each shift
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests
Service Supervisor
MLSE, Real Sports
Toronto, ON
04.2021 - 04.2023
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction
- Supported staff during service by running food, delivering drinks, and taking orders for tables
- Identified team weak points and implemented corrective actions to resolve concerns
- Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties
- Worked with POS system to place orders, manage bills, and handle complimentary items
Manager
Sarah and Tom
Toronto, ON
09.2020 - 04.2021
- Anticipate customer needs and provide high quality service while upholding values to ensure customer satisfaction
- Conducted interviews to hire appropriate staff , organizing employee schedules, and training new staff members
- Coordinated social media pages and company email to further engage satisfactory customer service
- Managed activities of retail associates, and leading the opening and closing of the store
- Reviewed and distributed payroll accurately to staff members as well as resolving any discrepancies
Sales Associate
Brandy Melville
Toronto, ON
06.2019 - 09.2020
- Maintain a clean, organized inventory and curate displays of clothing and accessories according to brand standards
- Assisting customers through the process of successfully finding their ideal styles and merchandise
- Provided positive first impressions to welcome existing, new and potential customers
- Meticulously handle POS system transactions including credit, cash, exchanges and returns to ensure seamless and accurate cash flow
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques
Education
High School Diploma -
Runnymede Collegiate Institute
Toronto, ON06.2021
Skills
- Excellent leadership
- Customer satisfaction
- High volume environments
- Hospitality service
- Mixology
- Bar Operations
- Hiring and Training
- Shift Management
- POS Systems
- Suggestive Selling
Timeline
Bartender
Marriott International, Inc.
04.2022 - 08.2023
Service Supervisor
MLSE, Real Sports
04.2021 - 04.2023
Manager
Sarah and Tom
09.2020 - 04.2021
Sales Associate
Brandy Melville
06.2019 - 09.2020
High School Diploma -
Runnymede Collegiate Institute