MAYAH COCCIOLLO
Hamilton,ON
Overview
4
4
years of professional experience
Work History
Bartender
Marriott International, Inc.
04.2022 - 08.2023
- Served high customer volumes during special events, nights, and weekends
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
- Developed new signature cocktails to promote bar branding and increase profits
- Kept bar presentable and well-stocked to meet customer needs
- Expertly prepared both alcoholic and non alcoholic beverages using proper technique, correct measurements and garnishes for restaurant and room service guests
- Completed bar opening and closing procedures to ensure the bar is properly set up for each shift
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests
Service Supervisor
MLSE, Real Sports
04.2021 - 04.2023
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction
- Supported staff during service by running food, delivering drinks, and taking orders for tables
- Identified team weak points and implemented corrective actions to resolve concerns
- Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties
- Worked with POS system to place orders, manage bills, and handle complimentary items
Manager
Sarah and Tom
09.2020 - 04.2021
- Anticipate customer needs and provide high quality service while upholding values to ensure customer satisfaction
- Conducted interviews to hire appropriate staff , organizing employee schedules, and training new staff members
- Coordinated social media pages and company email to further engage satisfactory customer service
- Managed activities of retail associates, and leading the opening and closing of the store
- Reviewed and distributed payroll accurately to staff members as well as resolving any discrepancies
Sales Associate
Brandy Melville
06.2019 - 09.2020
- Maintain a clean, organized inventory and curate displays of clothing and accessories according to brand standards
- Assisting customers through the process of successfully finding their ideal styles and merchandise
- Provided positive first impressions to welcome existing, new and potential customers
- Meticulously handle POS system transactions including credit, cash, exchanges and returns to ensure seamless and accurate cash flow
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques
Education
High School Diploma -
Runnymede Collegiate Institute
Toronto, ON06.2021
Skills
- Excellent leadership
- Customer satisfaction
- High volume environments
- Hospitality service
- Mixology
- Bar Operations
- Hiring and Training
- Shift Management
- POS Systems
- Suggestive Selling
Timeline
Bartender
Marriott International, Inc.
04.2022 - 08.2023
Service Supervisor
MLSE, Real Sports
04.2021 - 04.2023
Manager
Sarah and Tom
09.2020 - 04.2021
Sales Associate
Brandy Melville
06.2019 - 09.2020
High School Diploma -
Runnymede Collegiate Institute
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