Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Maya Yehia

Ajax,ON

Summary

Highly motivated administrative professional with experience in streamlining office operations and improving efficiency. Strong focus on team collaboration and achieving results, flexible with changing needs. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Administrative Officer

Intervu.ai
10.2023 - Current
  • Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
  • Handle petit cash
  • Prepare staff salaries
  • Schedule appointments
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Monitoring and Evaluation and Administrative Officer

Tatweer Baladna -NGO
06.2022 - 12.2023
  • Worked on US Pop Up Spaces 2022-2024 Project funded by US Embassy in Lebanon, monitoring the continuity of the project and making sure all programs are up to date
  • Handle petit cash
  • Reports requested by the management
  • Data entry of all data

Business Development Agent

Jahani and Associates
09.2022 - 12.2022
  • Providing prompt and responses to all customers
  • Promoting company services
  • Maintaining and growing existing leads
  • Developing virtual relationships with customers

Receptionist

Ayoub Company
10.2020 - 06.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.

Sales Associate

American Eagle Outfitters, Inc
08.2017 - 05.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Sales Associate

H&M Clothing Store
05.2016 - 03.2017
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Helped customers locate products and checked store system for merchandise at other sites.

Education

One Semester MBA -

Lebanese American University (LAU)
05.2021

BS - Business Studies with emphasis in Banking and Finance

Lebanese American University (LAU)
05.2020

Skills

  • Solid analytical and evaluation skills
  • Adaptable and flexible to change
  • Dedicated team-member
  • Excellent written and verbal communication skills
  • Customer Service
  • Multi-tasking
  • Silicon-Beginner
  • Excel-Advanced
  • Highly observant to details

Certification

Monitoring, Evaluation and Learning Foundation, Beit Al Karma, 08/23, 09/23, Level Certificate

Timeline

Administrative Officer

Intervu.ai
10.2023 - Current

Business Development Agent

Jahani and Associates
09.2022 - 12.2022

Monitoring and Evaluation and Administrative Officer

Tatweer Baladna -NGO
06.2022 - 12.2023

Receptionist

Ayoub Company
10.2020 - 06.2022

Sales Associate

American Eagle Outfitters, Inc
08.2017 - 05.2019

Sales Associate

H&M Clothing Store
05.2016 - 03.2017

BS - Business Studies with emphasis in Banking and Finance

Lebanese American University (LAU)

One Semester MBA -

Lebanese American University (LAU)

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Maya Yehia