Maya Puzon
Summary
Excellent first point of contact with a warm and inviting presence that sets the tone for a positive guest experience. Provides seamless customer service by balancing attentiveness with efficiency, supporting smooth front-of-house flow. Highly punctual and dependable, bringing a diverse skill set with the confidence to handle any task and step in wherever needed to ensure smooth operations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
In-Home Nanny
Neighbouring Family
09.2021 - 06.2022
- Aided parents in childcare during Covid-19 lockdown.
- Monitored young children (ages 4 and 6) during online classes.
- Monitored children's play activities to verify safety.
- Supported family by managing household tasks such as laundry, light cleaning, and feeding children.
- Fostered a safe and stimulating environment for the children, implementing age-appropriate activities.
Juicer/Barista & Keyholder
Freshly Squeezed
07.2022 - 10.2022
- Prepared and served a variety of beverages.
- Prepped produce and restocked supplies.
- Maintained a clean and organized workspace, ensuring compliance with health codes and regulations.
- Controlled line and crowd with quick, efficient service.
- Effectively executed tasks both individually and with a team.
- Opened and closed the establishment in a prompt, timely manner.
- Counted and handled cash during closing shifts, ensuring accuracy in transactions.
Front Desk Employee
LA Fitness
08.2023 - 05.2025
- Enthusiastically greeted guests.
- Developed strong rapport with regular guests, fostering loyalty and repeat business.
- Accurately processed payments and balanced daily cash.
- Maintained an organized, clean, welcoming lobby area.
- Resolved guest issues promptly.
- Handled phone calls and inquiries professionally, directing callers to appropriate departments as needed.
- Punctually opened and closed the facility, ensuring consistent guest satisfaction and safety.
- Handled emergency situations calmly and professionally while following proper protocols.
- Routinely cleared member balances through EFT calls.
- Contributed to club pride by regularly checking change rooms and floor area, ensuring organization and cleanliness.
Hostess/Server
Balkan Grill
04.2025 - 09.2025
- Balanced making coffees, serving customer, and bussing tables in a timely manner as the sole server on shift.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Proficiently multitasked by answering phone calls, greeting/seating guests, and managing tables without compromising service quality.
- Completed side work duties consistently, including sweeping patio/dining floor, changing table decor, and maintaining an inviting and aesthetic environment.
- Adapted to an ambiguous role and effectively communicated with staff while facing a language barrier.
Education
Bachelor of Arts - Kinesiology
University of Guelph-humber
Toronto04-2027
Skills
- Punctuality
- Adaptable and resourceful
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Detail-oriented
- Exceptional communication
- Cleanliness maintenance
- Guest engagement
- Efficient collaboration
Languages
English
French
Polish
Certification
Smart Serve Ontario
- Certification number: 230725233578
Timeline
Hostess/Server
Balkan Grill
04.2025 - 09.2025
Front Desk Employee
LA Fitness
08.2023 - 05.2025
Juicer/Barista & Keyholder
Freshly Squeezed
07.2022 - 10.2022
In-Home Nanny
Neighbouring Family
09.2021 - 06.2022
Bachelor of Arts - Kinesiology
University of Guelph-humber