MAYA MORENO
Sacramento
Summary
Results-driven sales professional with 17+ years of experience in building long-term client relationships, exceeding sales goals, and delivering personalized financial solutions. Adept at managing client portfolios, identifying growth opportunities, and providing tailored advisement in fast-paced environments. Proven track record of prioritizing tasks, adapting quickly, and maintaining a client-focused approach. Seeking to apply strong communication, relationship-building, and time management skills as a Merrill Financial Solutions Advisor.
Overview
24
24
years of professional experience
Work History
Personal Shopper / Pacesetter
Nordstrom
04.2024 - Current
- Built and managed a high-value client portfolio, exceeding sales targets through personalized service and clear communication
- Fostered long-term client relationships by providing tailored fashion solutions based on individual needs and preferences
- Proactively identified upselling and cross-selling opportunities, increasing average client spend by 15%
- Set and achieved ambitious sales goals during key promotional events, converting prospects into loyal, repeat clients
- Recognized as 'Top Personal Shopper' for maintaining the highest customer satisfaction scores multiple years in a row
- Trained and mentored new team members, significantly improving their client engagement and sales performance.
Sales Associate / Pacesetter
Nordstrom
01.2007 - 01.2013
- Managed a portfolio of high-net-worth clients, driving consistent growth in client spend through strategic engagement and personalized service
- Conducted in-depth needs assessments to align product recommendations with client goals, enhancing satisfaction and fostering loyalty
- Led referral-generation initiatives, expanding the client base and increasing portfolio value by leveraging a vast network of high-value referrals
- Developed personalized follow-up strategies that improved repeat customer rates by 25%, enhancing long-term client retention
- Recognized with five 'Sales Star' awards for outstanding sales performance during high-pressure periods.
Personal Touch Team
Nordstrom
01.2007
- Consistently exceeded sales goals while maintaining a loyal client base through personalized relationship management and attentive service
- Collaborated with cross-functional teams-including product development, merchandising, and marketing-to enhance the overall client experience
- Provided customer feedback to product development teams, leading to a 10% increase in sales for key product lines
- Played a key role in client engagement events, contributing to a premium shopping experience that increased repeat business.
Assistant Manager / Pacesetter
Nordstrom
01.2005 - 01.2007
- Led a team of seven associates, overseeing scheduling, budgeting, and conflict resolution to ensure smooth daily operations
- Maintained Pacesetter status by consistently meeting the $900,000 annual sales goal, demonstrating leadership and sales acumen
- Developed and implemented sales training programs for new hires, improving team performance by 15% within six months
- Exceeded monthly sales goals by an average of 10% while maintaining high employee morale and operational efficiency.
Sales Associate / Pacesetter
Nordstrom
01.2001 - 01.2005
- Achieved Pacesetter status for four consecutive years by meeting $600K in annual sales targets
- Developed and executed sales strategies that improved team performance and boosted customer satisfaction
- Led high-visibility promotional campaigns, including the Nordstrom Anniversary Sale, driving a 20% sales increase
- Consistently recognized for top-tier customer service, contributing to a high customer retention rate and numerous appreciation letters.
Education
Coursework in General Studies -
Cosumnes River College
Skills
- Client Relationship Management: Proven ability to build and sustain strong client relationships through personalized service and a deep understanding of individual needs, ensuring long-term loyalty
- Sales Execution & Goal Achievement: Consistently exceeded sales targets by executing data-driven strategies, leveraging upselling and cross-selling techniques, and excelling during key sales events
- Business Development & Revenue Growth: Expertise in identifying new business opportunities, generating leads, and driving revenue growth through strategic engagement and client referrals
- Portfolio Management & Strategic Advisement: Skilled at managing client portfolios, conducting needs assessments, and aligning product offerings with financial goals to provide tailored, strategic advisement
- Bilingual (Spanish & English): Fluent in both Spanish and English, enabling effective communication with diverse clients and expanding market reach
- Leadership & Team Management: Proven success in mentoring teams, fostering collaboration, and driving performance improvement through goal-setting and leadership
- Adaptability & Problem-Solving: Thrives in fast-paced environments, resolving client issues efficiently while maintaining a solutions-oriented approach
Accomplishments
- Nordstrom All-Star Award: Prestigious recognition awarded to top-tier performers who consistently exceed sales targets, deliver exceptional customer service, and demonstrate leadership. Reserved for the top 1% of employees, underscoring my commitment to excellence and impactful revenue growth.
- Spearheaded major sales initiatives, driving significant revenue growth during promotional events like the Nordstrom Anniversary Sale.
- Maintained strong relationship-selling metrics and exceptional cross-selling abilities, effectively enhancing customer engagement and overall sales performance.
- Revitalized store appearance through innovative visual merchandising strategies, resulting in increased customer interest and a notable rise in sales during key events.
Timeline
Personal Shopper / Pacesetter
Nordstrom
04.2024 - Current
Sales Associate / Pacesetter
Nordstrom
01.2007 - 01.2013
Personal Touch Team
Nordstrom
01.2007
Assistant Manager / Pacesetter
Nordstrom
01.2005 - 01.2007
Sales Associate / Pacesetter
Nordstrom
01.2001 - 01.2005
Coursework in General Studies -
Cosumnes River College
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