Maya Martin
Toronto,ON
Summary
Dear Hiring Manager, It is with great enthusiasm that I am submitting my interest to join your team. Over the years I've taken numerous courses with the Parks Forestry & Recreation Division providing exceptional education towards customer service and working with children and adults. At school on numerous occasions I participated in organizing fundraisers and sales and I look forward to an opportunity to learn new skills while continuing to demonstrate professionalism at the highest commitment to providing both parents and children with a fun, convenient and safe environment. In the programs, I have had the opportunity to plan and facilitate a variety of programs to serve Toronto's children, youth & adults. In this capacity I have provided frontline service, consistently educating the public about City services, programs and various activities/events. I have also endured strong administrative skills, kept records and documented incidents. I also perfected my cash handling skills and always performed my tasks with the highest level of integrity and accountability. At school I've put together programs to spread awareness about different subjects. With these different learning experiences, I've gained and improved on communication skills, organization skills, time management, adaptability and how to work in a team setting. In addition to my work with the City of Toronto, I have also developed a number of skills through my volunteer work. While working with some after school programs and summer camps, I have demonstrated dynamic leadership, strong time management, and exceptional organizational skill. Given the combination of my qualifications and my knowledge, I am confident that I can be an asset to your team. Please do not hesitate to contact at me 647-802-0405 or myacherai@gmail.com
Overview
2
2
years of professional experience
Work History
Trampoline Supervisor
Skyzone
Toronto, ON
04.2022 - 08.2024
- Trained new staff members in safety protocols related to operating a trampoline area.
- Performed administrative tasks associated with managing a safe and efficient operation of the facility's trampolines.
- Created promotional materials highlighting various aspects of the facility's offerings related to its trampoline area.
- Collaborated with other team members in developing innovative ideas for improving overall guest experience at the facility's Trampline Area.
- Communicated well with young children, parents, other adults and fellow team members to smoothly handle guest and business needs.
- Developed marketing strategies to promote the facility's trampoline services and offerings.
- Monitored jumpers to prevent unsafe behavior, such as double bouncing or flipping.
- Maintained inventory of supplies, such as mats and padding, used in the upkeep of trampolines.
- Provided instruction to new patrons on proper use of the facilities' trampolines.
- Cleaned rides to mitigate spread of germs by wiping down handles and removing trash.
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
- Delivered high level of customer service through prompt issue resolution and dynamic attention to detail.
- Gave cohesive directions to guests to easily find attractions, restaurants, and restrooms.
- Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
Children's Party Host
The Bubble
Toronto, ON
05.2023 - 01.2024
- Greeted guests and provided them with party information.
- Provided guidance to volunteers assisting with setup and breakdown of decorations.
- Checked-in invited guests upon arrival to ensure accurate head count.
- Facilitated communication between parents and guardians and staff members regarding any issues or concerns during the event.
- Ensured safety of children at all times while they participated in activities.
- Set up decorations and organized seating areas in accordance with the theme of the event.
- Managed food tables, ensuring that all snacks and drinks were properly displayed.
- Supervised cleanup duties after party had finished.
- Responded quickly to any emergencies or incidents that occurred during the event.
- Maintained a clean environment throughout the duration of the event.
- Distributed goody bags to each child at the end of the event.
- Ensured compliance with health codes related to food handling procedures.
- Created fun atmosphere through use of music, props, costumes .
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Answered customers' questions about hours, seating, current wait time and other information.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Promoted fun, safe and inclusive environment by monitoring activity of campers to identify and address behavioral issues.
- Planned, organized, facilitated and promoted diverse recreational programs.
- Assessed needs and interests of individuals and groups and planned activities accordingly.
- Assisted with transporting and escorting program participants to, from and within program activity locations and on external trips.
- Introduced new arrivals to other participants, explained facility rules and encouraged participation.
- Completed and maintained time and attendance forms and inventory lists.
- Conferred with management to discuss and resolve participant complaints.
- Evaluated recreation areas, facilities and services for results.
Sales Associate
Kids Footlocker
10.2022 - 01.2023
- Greeted customers and provided exceptional customer service.
- Engaged customers in friendly, professional dialogue to determine needs.
- Helped customers find specific products, answered questions, and offered product advice.
- Handled customer complaints in a professional manner.
- Worked with fellow sales team members to achieve group targets.
- Collected payments and provided accurate change.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Developed trusting relationships with customers by making personal connections.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Assessed customer needs to provide assistance and information on product features.
- Organized stockroom shelves according to size, color or style.
- Built and maintained relationships with peers and upper management to drive team success.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Processed transactions using a point-of-sale system.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Upsold additional items based on customer interests and needs.
- Answered store and merchandise questions and led customers to wanted items.
- Cleaned shelves, counters and tables to maintain organized store.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Prepared merchandise for purchase.
Education
George Harvey Collegiate Institute
09.2020
Skills
- Working in a group setting
- Teamwork
- Communication
- Ability to Work Under Pressure
- Decision Making
- Time Management
- Self-motivation
- Conflict Resolution
- Leadership
- Adaptability
- Employee Training
- Safety Management
- Ticket Taking
- Policy Compliance
- Team Training
- Customer Service
- Behavior Management
Languages
- English
- Basic french
Awards
- Mvp 2016-17 girls soccer
- Best Capitan 2017-18 girls basketball
- 4x Basketball mvp
- Team player of the year 2017-18
Languages
English
Professional
Timeline
Children's Party Host
The Bubble
05.2023 - 01.2024
Sales Associate
Kids Footlocker
10.2022 - 01.2023
Trampoline Supervisor
Skyzone
04.2022 - 08.2024
George Harvey Collegiate Institute
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