Maya Lopez
San Diego
Summary
Dedicated Barista and Shift Lead with expertise in enhancing customer satisfaction, managing inventory, and streamlining operations in high-volume settings. Skilled in product education, menu development, and maintaining efficiency during peak periods. Focused on building strong relationships with a diverse clientele to foster loyalty and repeat business.
Overview
9
9
years of professional experience
Work History
Barista & Drink Specialist
Good Omen Coffee Co.
02.2024 - Current
- Developed high-margin monthly drink specials incorporating current flavor trends and seasonal ingredients to enhance revenue streams.
- Drove daily revenue growth through active customer engagement, suggestive selling of premium modifiers, and increasing average ticket sizes.
- Built a loyal customer base through exceptional hospitality and by memorizing regular client preferences in a fast-paced environment.
- Acted as a product expert, educating guests on flavor profiles to confidently guide them toward premium menu selections.
- Educated guests on flavor profiles to confidently guide them toward premium menu selections, enhancing their overall experience.
Shift Lead
Poppie Co.
03.2023 - 10.2023
- Led day-to-day shift operations, delegating tasks and scheduling staff breaks to maximize efficiency during high-volume peak hours.
- Maintained premium standards of customer service during intense dinner rushes, setting up subsequent shifts for operational success.
- Maintained premium customer service standards during intense dinner rushes, ensuring smooth transitions for subsequent shifts.
- Cross-trained in back-of-house baking, barista stations, and kitchen closing procedures to enhance overall store performance.
Operations Specialist
Sephora UTC
01.2022 - 06.2023
- Controlled incoming and outgoing store inventory with organizational systems that minimized shrink and maximized operational efficiency.
- Executed weekly and monthly visual merchandising updates and coordinated marketing displays for high-profile promotional events, enhancing customer engagement.
- Maintained cross-functional training across retail floor, seamlessly transitioning between operational logistics and customer service to support team effectiveness.
Trend Counter Artist
Macy’s UTC
09.2020 - 01.2022
- Managed an independent cosmetics counter, consistently exceeding rising quarterly sales quotas through consultative selling.
- Cultivated and retained dedicated personal client book, enhancing brand loyalty through proactive outreach and relationship management.
- Championed marketing strategies for new product launches, collaborating with neighboring teams to increase cross-counter sales.
- Oversaw counter operations, maintaining high standards for product displays, sanitization protocols, and promotional materials.
Certified Artist
Sephora inside JCPenney
05.2019 - 08.2020
- Recruited new customers and developed a robust repeat business by establishing rapport and providing tailored beauty solutions.
- Consistently achieved personal sales goals while cross-training across operational, educational, and floor tasks.
- Developed customized makeup applications to enhance client satisfaction and boost product sales.
- Provided expert product knowledge and beauty advice to clients, improving overall shopping experience.
- Trained new artists on makeup techniques and customer service protocols, fostering team collaboration and skill development.
Waitress
Pho Saigon
12.2018 - 06.2020
- Managed high-velocity multi-table sections simultaneously, delivering fast, accurate, and high-quality hospitality under pressure.
- Acted as a consultative seller by educating guests on rotating specials and menu pairings to increase average check sizes.
- Executed opening and closing financial duties and side work to ensure compliance with store standards.
Prestige Artist
Ulta Salon & Cosmetics
09.2017 - 10.2018
- Managed multiple clients in fast-paced environment, consistently achieving sales quotas and service metrics.
- Coordinated event bookings and delivered energetic sales support for major in-store brand promotions.
- Oversaw inventory replenishment and executed visual merchandising updates, enhancing product presentation on sales floor.
Education
High School Diploma -
Stephen F. Austin High School
Austin06-2014
Skills
- Time optimization
- Customer engagement
- Product knowledge
- Detail orientation
- Collaborative teamwork
Timeline
Barista & Drink Specialist
Good Omen Coffee Co.
02.2024 - Current
Shift Lead
Poppie Co.
03.2023 - 10.2023
Operations Specialist
Sephora UTC
01.2022 - 06.2023
Trend Counter Artist
Macy’s UTC
09.2020 - 01.2022
Certified Artist
Sephora inside JCPenney
05.2019 - 08.2020
Waitress
Pho Saigon
12.2018 - 06.2020
Prestige Artist
Ulta Salon & Cosmetics
09.2017 - 10.2018
High School Diploma -
Stephen F. Austin High School