Maya Jagadeesh
Edmonton,Canada
Summary
Dynamic administrative professional with extensive experience at Forest Heights Family Dental, excelling in patient management and medical billing. Proven ability to optimize processes and enhance client relations through effective communication and organizational skills. Adept at utilizing Gold Dental Software to streamline operations and ensure high appointment attendance.
Overview
16
16
years of professional experience
Work History
Administrative Assistant / Receptionist
Forest Heights Family Dental
Edmonton, Canada
05.2025 - Current
- Proficiently use Gold Dental Software and RecallMax to manage patient information, track recall notifications, and maintain scheduling accuracy.
- Use RecallMax to confirm appointments, send reminders, and communicate with patients via messaging tools, ensuring high appointment attendance and patient engagement.
- Welcome and check in patients, ensuring accurate intake and timely updates of records.
- Manage patient check-outs, process payments, and issue receipts.
- Handle insurance claims from submission to follow-up, ensuring timely reimbursements and resolution of discrepancies.
- Prepare and send treatment estimates to patients and insurance providers.
- Coordinate and book appointments based on provider availability and patient needs.
- Communicate clearly and professionally with patients regarding treatment plans, billing, and insurance coverage.
- Maintain a smooth front-desk workflow to ensure efficient patient service and satisfaction.
Administrative Assistant
Taxes at Joy
Edmonton, Canada
02.2025 - Current
- Manage client communications through email and phone, addressing inquiries, scheduling appointments, and providing assistance with tax-related matters in a professional and efficient manner.
- Maintain and update client records in TaxDome, ensuring accurate data entry, secure storage, and compliance with confidentiality regulations.
- Oversee document management, including uploading, organizing, and categorizing client files, making them easily accessible for tax professionals.
- Prepare and send authorization forms to clients for review and approval, ensuring compliance with firm procedures and regulatory requirements.
- Facilitate tax calculation reviews by securely sharing relevant financial documents with tax professionals, ensuring accuracy and completeness.
- Generate, review, and issue invoices, ensuring proper documentation of services provided, accuracy in billing, and adherence to company policies.
- Director Support: Managed task inquiries for directors, prioritizing tasks based on business and strategic importance.
- Document Preparation: Compiled reports, created informational and training materials, and documented meeting minutes.
- Executive Scheduling: Coordinated schedules, appointments, and calendars for executives.
Senior Administrative Assistant
IAMS VFX
Kerala, India
06.2019 - 11.2023
- Marketing Material Production: Created, edited, and produced marketing materials, reports, presentations, and documents, ensuring they met brand standards for quality and consistency.
- Website and SharePoint Management: Managed and updated the institute's website and SharePoint platform.
- Scheduling and Reminders: Managed a digital notebook for daily tasks, scheduled meetings and appointments, and sent reminders as needed.
- Vendor Management: Cultivated strong relationships with vendors, maintained price data, and negotiated the best prices for educational products and services.
- Technological Proficiency: Used various digital tools, including online communication platforms, spreadsheets, and word processing software, to perform job duties.
- Event Coordination: Organized and booked arrangements for study tours and contests; planned and coordinated in-house and external events.
- Contract Negotiation: Managed vendor contracts and negotiated pricing with service providers and office lease agreements.
Administrative Assistant
Anjaly College
Kerala, India
10.2009 - 06.2019
- Provided general administrative support to management: Handled mailing, scanning, faxing, and copying documents for effective communication and information management.
- Managed appointments for the manager: Scheduled and coordinated meetings and events, ensuring efficient time management.
- Responded to inquiries: Addressed telephone and email queries promptly and professionally to maintain smooth communication channels.
- Greeted and assisted clients and visitors: Welcomed and directed clients and visitors to appropriate departments, providing initial assistance and enhancing customer experience.
- Maintained office supplies: Managed inventory, ensuring all necessary supplies were stocked and readily available for smooth office operations.
- Facilitated student interaction and support: Handled inquiries and assisted with administrative procedures.
- Managed event logistics: Oversaw budgets for college events, ensuring seamless execution.
- Maintained accurate data management: Prepared detailed reports for senior staff.
- Optimized office operations: Implemented streamlined workflows and procedures.
- Demonstrated proficiency: Utilized Microsoft Office Suite and database management systems.
- Collaborated effectively: Worked with cross-functional teams to achieve departmental objectives.
Education
Medical Office Assistant -
CDI College
Edmonton, Canada01.2025
Master of Commerce -
William Carey University
Meghalaya, India01.2017
Bachelor of Commerce -
William Carey University
Meghalaya, India01.2015
Diploma In Higher Education - Business Management
London School of Economics
Singapore01.2009
Skills
- MS Office Suite
- French
- Office management
- Organizational skills
- Process optimization
- Marketing material production
- Website management
- SharePoint management
- Scheduling
- Reminders
- Vendor management
- Technological proficiency
- Director support
- Document preparation
- Executive scheduling
- Event coordination
- Contract negotiation
- Institution representation
- Telephone management
- Email coordination
- Stationery management
- Filing system management
- High-level multitasking
- Expert time management
- Project coordination expertise
- Executive support experience
- Patient management
- Medical billing
- Gold Dental Software
- Office administration
- Data entry
- Effective communication
- Business operations support
- Insurance eligibility verifications
- Clerical support
- Customer service
- Medical terminology
- Client relations
Languages
- English, Native or Bilingual
- Hindi, Native or Bilingual
- Tamil, Professional Working
- French, Professional Working
- Malayalam, Native or Bilingual
Languages
English
Full Professional
Hindi
Native/ Bilingual
Tamil
Native/ Bilingual
Malayalam
Native/ Bilingual
French
Professional
Timeline
Administrative Assistant / Receptionist
Forest Heights Family Dental
05.2025 - Current
Administrative Assistant
Taxes at Joy
02.2025 - Current
Senior Administrative Assistant
IAMS VFX
06.2019 - 11.2023
Administrative Assistant
Anjaly College
10.2009 - 06.2019
Medical Office Assistant -
CDI College
Master of Commerce -
William Carey University
Bachelor of Commerce -
William Carey University
Diploma In Higher Education - Business Management
London School of Economics
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