Summary
Overview
Work History
Education
Skills
Languages
Languages
Timeline
Generic

Maya Gurung

Los Angeles

Summary

Dynamic professional with extensive experience at The Beverly Hilton, excelling in guest service and hospitality. Proven leadership in managing operations and enhancing customer satisfaction. Skilled in skincare treatments and conflict resolution, fostering strong client relationships and team collaboration. Committed to delivering exceptional results and driving business growth through effective strategies.

Overview

12
12
years of professional experience

Work History

Guest Service Agent

The Beverly Hilton
Beverly Hills
12.2024 - Current
  • Deliver exceptional customer service, ensuring a personalized and memorable guest experience.
  • Assist with front desk operations, reservations and concierge service while maintaining a professional demeanor and effective communication with guests.
  • Collaborate with hotel teams to resolve guest complaints and request promptly.
  • Manage guest’s account, payments, and ensure all transactions are processed accurately.
  • Assisted in resolving customer complaints in a courteous and professional manner.
  • Participated in training seminars related to hospitality industry trends.
  • Maintained an up-to-date knowledge of all hotel services, amenities, promotions, packages and special events.
  • Verified accuracy of billing statements before presenting them to guests for payment processing.
  • Performed check-in, check-out procedures for arriving, departing guests according to established standards.
  • Handled cash transactions accurately while adhering to established accounting practices.

Manager/Owner

Om Beauty
02.2018 - Current
  • Lead and manage all aspects of the day-to-day operations of the successful beauty business, including staff management, budgeting, client relations, and marketing.
  • Oversee client appointments, ensuring that services are tailored to individual needs, resulting in a high rate of client retention.
  • Maintain high standards of service, cleanliness, and safety, consistent with industry regulations.
  • Develop and implement business strategies, increasing revenue, and improving customer satisfaction.
  • Train and mentor staff, fostering a positive, collaborative work environment.
  • Reviewed sales reports on a regular basis to make informed decisions about pricing structures.
  • Organized promotional events to attract new customers and retain existing ones.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Supervised performance of workers with goals of improving productivity, efficiency and cost savings.

Licensed Esthetician

Culture Salon
Pasadena
11.2018 - 10.2021
  • Conducted consultations with clients to determine their skin care needs and recommend appropriate treatments and products for maximum results.
  • Analyzed client's skin using magnifying lamps or other diagnostic equipment.
  • Provided post-treatment advice for clients related to aftercare maintenance programs.
  • Consistently provided exceptional customer service to ensure client satisfaction.
  • Demonstrated product knowledge to customers regarding ingredients, benefits, and usage instructions.
  • Maintained a clean and sanitary work environment in accordance with state regulations.
  • Performed light chemical peels to improve the appearance of skin tone and texture.
  • Performed waxing services, including facial hair removal and body waxing.
  • Kept detailed records of all treatment sessions performed in accordance with state regulations.
  • Assisted in training new estheticians on proper technique and protocol.
  • Followed protocols for infection control practices such as sanitation and disinfection procedures.
  • Maintained a clean work environment by sterilizing tools, cleaning surfaces, and disposing of used supplies appropriately.

Esthetician

Ziba Beauty
Arcadia
04.2016 - 11.2018
  • Provided facial treatments such as cleansing, exfoliation, extractions, and massage.
  • Performed waxing services on clients including eyebrows, lip, chin, and full face.
  • Conducted consultations with new clients to assess skin type and discuss desired outcomes.
  • Learned new techniques and complete chemical peel processes.
  • Built positive client relationships and guided clients through treatments.
  • Promoted skincare products to patients according to specific needs, boosting overall revenue.

Esthetician

Daxa's Beauty and Threading
Los Angeles
05.2013 - 04.2016
  • Maintained cleanliness of treatment room and equipment between appointments.
  • Demonstrated proper use of all products to ensure client satisfaction with results.
  • Managed scheduling conflicts efficiently while maintaining excellent customer service levels.
  • Conducted consultations with new clients to assess skin type and discuss desired outcomes.
  • Performed waxing services on clients including eyebrows, lip, chin, and full face.
  • Provided facial treatments such as cleansing, exfoliation, extractions, and massage.

Education

AA Degree -

Pasadena City College

High School Diploma -

Janapriya Multiple College
Pokhara, Nepal

Esthetician License -

Alhambra Beauty College

Skills

  • Leadership and team management
  • Guest service and hospitality
  • Skincare treatments and consultations
  • Customer relationship management
  • Staff training and development
  • Conflict resolution and problem-solving
  • Budgeting and financial oversight
  • Strong communication and interpersonal skills
  • Time management and multi-tasking
  • Knowledge of hotel operations and management

Languages

  • English, Fluent
  • Nepali, Native
  • Hindi, Fluent

Languages

English
Professional
Nepali
Professional
Hindi
Professional

Timeline

Guest Service Agent

The Beverly Hilton
12.2024 - Current

Licensed Esthetician

Culture Salon
11.2018 - 10.2021

Manager/Owner

Om Beauty
02.2018 - Current

Esthetician

Ziba Beauty
04.2016 - 11.2018

Esthetician

Daxa's Beauty and Threading
05.2013 - 04.2016

AA Degree -

Pasadena City College

High School Diploma -

Janapriya Multiple College

Esthetician License -

Alhambra Beauty College

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