Maya Goudreau
Fredericton,NB
Summary
Bilingual and academically high-achieving candidate with experience in family support, retail, and food service roles, bringing a strong foundation in people-centred work. Through frontline social services and fast-paced customer service environments, I have developed strong communication, empathy, adaptability, and teamwork skills. Dedicated to volunteering and community engagement, with a proven work ethic, physical resilience, and a genuine commitment to social justice, child and family advocacy, and the values of the social work profession.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Family Service Worker
Capital Family Services
05.2023 - Current
- Assessed client needs to develop tailored service plans for families.
- Conducted thorough assessments and evaluations of family dynamics and challenges.
- Assisted families in navigating social services programs and community resources.
- Increased family stability by providing crisis intervention and connecting them to appropriate community supports.
- Safeguarded children''s welfare through thorough risk assessments and timely interventions in high-risk cases.
- Monitored interactions between parents and children, providing feedback and support as needed.
- Facilitated supervised visitation sessions, ensuring safety and compliance with court orders.
Retail Worker
Hatley
05.2024 - 01.2026
- Managed inventory replenishment to ensure product availability and reduce stockouts.
- Trained and mentored new employees on customer service protocols and operational procedures.
- Enhanced visual merchandising to promote seasonal collections and increase customer engagement.
- Implemented sales strategies that improved overall store performance and customer satisfaction levels.
Server/Head Bartender
Bar Mollie
08.2021 - 05.2024
- Delivered exceptional customer service, enhancing guest satisfaction through attentive engagement.
- Managed food and beverage orders efficiently, ensuring timely delivery and accuracy.
- Collaborated with kitchen staff to streamline operations during peak hours, improving workflow efficiency.
- Trained new servers on menu items and service protocols, fostering a team-oriented environment.
- Assisted in inventory management by tracking stock levels and placing orders as needed.
Supervisor/Cashier Supervisor
Marché Tradition
04.2015 - 08.2021
- Supervised daily operations, ensuring adherence to quality standards and customer satisfaction.
- Trained and mentored staff to enhance performance and build team cohesion.
- Implemented process improvements, resulting in increased efficiency in food preparation and service delivery.
- Monitored inventory levels, managing stock replenishment to minimize waste and maximize availability.
- Coordinated staff schedules, optimizing workforce allocation during peak service hours.
Education
L.L.B - Law
Université De Sherbrooke
Sherbrooke05-2027
Bachelor of Arts - Sociology
McGill University
Montreal05-2024
DEC - Sans Mentions
Champlain Regional College
Lennoxville, QC06-2021
High School Diploma -
Stanstead College
Stanstead, QC06-2018
Skills
- Self-awareness
- Professional ethics
- Multicultural competence
- Confidentiality practices
- Patience and empathy
- Reliability and punctuality
- Strong work ethic
- Exceptional customer service
Languages
English
Native or Bilingual
French
Native or Bilingual
Certification
- CPR and First Aid Training - Renewed May 2025
Timeline
Retail Worker
Hatley
05.2024 - 01.2026
Family Service Worker
Capital Family Services
05.2023 - Current
Server/Head Bartender
Bar Mollie
08.2021 - 05.2024
Supervisor/Cashier Supervisor
Marché Tradition
04.2015 - 08.2021
L.L.B - Law
Université De Sherbrooke
Bachelor of Arts - Sociology
McGill University
DEC - Sans Mentions
Champlain Regional College
High School Diploma -
Stanstead College