Maya Fletcher
Brampton,Canada
Summary
Experienced professional with over 10 years in high-volume call centers and healthcare support. Skilled in managing inbound calls, resolving complex inquiries, and delivering empathetic service. Expertise in documentation accuracy and de-escalation within fast-paced environments, ready to leverage strong communication and problem-solving skills.
Overview
14
14
years of professional experience
1
1
year of post-secondary education
Work History
Customer Service Representative
Virgin Mobile
06.2012 - 06.2014
- Resolved account inquiries, provided billing support, and troubleshot service issues to enhance customer satisfaction.
- Maintained accurate records and efficiently supported escalated cases to ensure timely resolutions.
- Developed problem-solving skills while addressing customer needs in high-volume, performance-driven environment.
Customer Service Representative
Concentrix
07.2014 - 03.2020
- Handled high-volume inbound customer calls in a fast-paced environment, ensuring quality and professionalism.
- De-escalated sensitive customer issues using empathy, active listening, and solution-focused communication.
- Resolved customer concerns efficiently, ensuring accurate documentation in CRM systems.
- Met performance targets for call handling and customer satisfaction, contributing to overall service excellence.
Personal Support Worker
Maple Health Centre
Vaughan, Ontario
08.2020 - Current
- Delivered compassionate care and support to patients in high-pressure healthcare environments, enhancing their comfort and well-being.
- Maintained detailed documentation and ensured accuracy in sensitive information handling.
- Built strong relationships with colleagues and patients to enhance collaboration and care.
Education
Community Support Worker -
Medix College
10.2024 - 10.2025
Personal Support Worker Certificate -
Skills
- Customer Service
- Inbound Call
- Conflict Resolution
- De-escalation
- Sales Techniques
- Documentation & Data Entry
- Problem Solving
- Microsoft Office
- Time Management
- Multitasking
- Remote Work Experience
- Communication
Timeline
Community Support Worker -
Medix College
10.2024 - 10.2025
Personal Support Worker
Maple Health Centre
08.2020 - Current
Customer Service Representative
Concentrix
07.2014 - 03.2020
Customer Service Representative
Virgin Mobile
06.2012 - 06.2014