Maya Eleryan
Edmonton,AB
Summary
A collabrative team player with a passion for creating a positive learning environment and making a meaningful impact on students' lives. Skilled problem solver, listener, and provider of one-on-one support to individuals, resulting in academic and social-emotional growth.
Overview
8
8
years of professional experience
Work History
Front End Team Lead
Freshco Pallisades
08.2023 - Current
- Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Trained team members in successful strategies to meet operational and sales targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Maintained accurate records of sales and financial transactions.
- Collaborated with other departments within the store to streamline logistics processes, leading to seamless workflow.
Assistant Manager
It's Yours
04.2019 - 01.2022
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Increased sales through effective merchandising strategies and targeted promotions.
Front Desk Supervisor
Alaska Highway Motel
03.2016 - 04.2019
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Maintained a high level of professionalism, ensuring all staff followed hotel policies and procedures consistently.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
- Scheduled and assigned daily work and activities for team members.
Education
Certificate Of Educational Assistant - Education Assistant
Academy of Learning College
Edmonton, AB04.2024
Skills
- Problem-solving skills
- Team Supervision
- Time Management
- Administrative Skills
- Listening Skills
- Goals and performance
- Complaint resolution
- Relationship building and management
- Strong Communication and Interpersonal Skills
- Friendly and Helpful
Languages
English
Full Professional
Arabic
Native or Bilingual
Timeline
Front End Team Lead
Freshco Pallisades
08.2023 - Current
Assistant Manager
It's Yours
04.2019 - 01.2022
Front Desk Supervisor
Alaska Highway Motel
03.2016 - 04.2019
Certificate Of Educational Assistant - Education Assistant
Academy of Learning College
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