Maya Denenberg
Toronto,Canada
Summary
Enthusiastic, hardworking and reliable employee with 8 years of customer service experience and 5 years of operations management experience. A strong background in managing operations while prioritizing customers by delivering exceptional customer service to meet all customer needs. Very organized, proactive and motivated to exceed expectations. Experienced with overseeing complex operational functions and implementing process enhancements. Utilizes leadership skills to drive team collaboration and meet organizational benchmarks. Knowledge of strategic planning and resource management for optimal operational performance.
A proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Operations Manager
Baka Gallery Cafe
07.2020 - Current
- Supervised staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers, resulting in better pricing and improved service quality.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Facilitated smooth collaboration between departments through clear communication channels.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Increased profit by streamlining operations.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Cashier/Customer Service Representative
The Sweet Potato
09.2017 - 07.2020
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Childcare Provider
Self Employed
06.2015 - 08.2018
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
- Administered first aid when needed, adhering to established protocols to ensure child safety and wellbeing.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Managed behavior issues effectively using positive reinforcement techniques, fostering a respectful atmosphere within the childcare setting.
- Ensured child safety through vigilant supervision, maintaining proper ratios during indoor and outdoor activities.
- Introduced children to educational games and activities to boost learning.
- Assisted children in developing fine motor skills through play-based learning activities such as puzzles and stacking blocks.
Education
High School Diploma -
Humberside Collegiate Institute
Toronto, ON06.2020
Bachelor of Arts - Psychology
York University
12-2024
Skills
- Customer service
- Time Management
- Organization
- Interpersonal skills
- Communication
- Problem-solving
- Operations management
- Employee relations and conflict resolution
- Staff training/management
- Inventory management
- Customer relationship management
- Schedule management
- Data and financial management
Certification
- Certified in CPR and Choking, 08/01/16
- Food Handlers Certificate
- Smart Serve
Languages
Russian
Full Professional
Timeline
Operations Manager
Baka Gallery Cafe
07.2020 - Current
Cashier/Customer Service Representative
The Sweet Potato
09.2017 - 07.2020
Childcare Provider
Self Employed
06.2015 - 08.2018
- Certified in CPR and Choking, 08/01/16
- Food Handlers Certificate
- Smart Serve
High School Diploma -
Humberside Collegiate Institute
Bachelor of Arts - Psychology
York University
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