Maya Barrios
Victoria,BC
Summary
Detail-oriented professional adept in logistics and client support, excelling in communication and organization. Skilled in optimizing processes, managing schedules, and delivering insights that drive customer satisfaction and operational excellence across diverse environments.
Overview
6
6
years of professional experience
Work History
Circulation Assistant
Times Colonist
11.2022 - Current
- In my role, I generate, edit, and proofread reports to monitor deliveries and manage office information while maintaining accurate records, performing data entry, and supporting efficient database and digital file management systems.
- I answer multi-line phone systems, route calls, respond to inquiries, and deliver messages to staff.
- I maintained inventory of office supplies and placed orders.
- Additionally, I facilitate daily office operations by coordinating schedules, monitoring and adjusting routes, and implementing digital systems to improve efficiency.
- I manage emergency and non-emergency calls from carriers and drivers, analyze customer feedback to enhance service quality, and support the Times Colonist E-edition.
Education Consultant and Sales Specialist
3RA Group
09.2021 - 07.2022
- Managed multi-channel communications with clients and prospects, handled administrative tasks, and tracked sales in CRM system to streamline client interactions.
- Met KPIs, attended industry trainings, sought new prospects, and collaborated with marketing team to strengthen presence in LATAM market.
- Researched educational trends to inform program offerings and improve effectiveness.
Partner Support Specialist
Teleperformance
06.2020 - 08.2021
- Supported Microsoft partners by sharing marketing materials, tools, and resources, enhancing promotion of Microsoft products and services.
- I provided best practices and success stories to enhance their marketing efforts and ensured they had access to up-to-date information.
- Tracked performance of marketing campaigns, identifying improvement areas and informing partners about changes to competency requirements.
- Communicated insights on training needs and challenges to internal teams, refining training strategies for better partner support.
- Documented feedback from partners to improve service delivery.
- Provided customer support for technical issues and inquiries.
Logistics Coordinator
Lean Solutions Group
Bogota, Colombia
06.2020 - 08.2021
- Optimized supply chain operations and coordinated shipment schedules.
- I managed communication with carriers, drivers, and suppliers, used logistics software to track shipments, and maintained accurate records.
- I collaborated with teams and stakeholders to align operations with company goals and customer expectations.
Education
Three-year Advanced Diploma - International Business
University of Toronto
11-2022
Diploma - International Business
Corporacion Universitaria Americana
Colombia10-2018
Skills
- Proofreading
- Attention to detail
- Organization
- Time management
- Multi-line communication
- Communication
- Problem-solving
- Sales tracking
- Time Management
Languages
- Spanish, Native
- English, Proficient/ Bilingual - CELIP Level 11
- French, Intermediate B1
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
French
Limited
Timeline
Circulation Assistant
Times Colonist
11.2022 - Current
Education Consultant and Sales Specialist
3RA Group
09.2021 - 07.2022
Partner Support Specialist
Teleperformance
06.2020 - 08.2021
Logistics Coordinator
Lean Solutions Group
06.2020 - 08.2021
Three-year Advanced Diploma - International Business
University of Toronto
Diploma - International Business
Corporacion Universitaria Americana