MAYA ARYA
Toronto,ON
Summary
Diligent Customer Success Manager with background in driving customer satisfaction and retention. Expertise in managing customer relationships, leading initiatives to improve client engagement. Proficient in problem-solving and communicating effectively to ensure customer success.
Overview
6
6
years of professional experience
Work History
Customer Success Manager
STLTH Vape
05.2022 - Current
- Ideated and implemented a route optimization software Mapsly for the in field sales team, resulting in 30% increase in visits.
- Managed customer support team and exceeded the CSAT over 95% by improving processes.
- Worked with the VP of sales to onboard, setup and rebate National Accounts like Sobeys and CoreMark.
- Managed website‘s graphics, content, UI and UX on Shopify, and kept it updated with changing regulations and business needs.
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- Developed comprehensive training materials that facilitated faster customer proficiency with the product and operations
Service and Installations (Logistics) Manager
Summerwood Products
03.2021 - 05.2022
- Led Service and installations team, ensuring prompt service, delivery and installation of the buildings
- Increased customer satisfaction by exceeding expectations and communicating clearly.
- Managing Repair and service calls, preparing quotes.
- Arranged international shipments and negotiated rates
Guest Service Manager/Training Coordinator (H.R)
Recipe
11.2018 - 11.2020
- Slashed the labor cost by keeping it under 10%, achieved the revenue goals.
- Head of HR, recruiting, training and performance management. maintaining inventory levels, controlled cost and built relationships.
- Resolved customer complaints to full satisfaction, promoting brand loyalty maximizing repeated business.
- Developed, and managed marketing plans to promote profitable food and beverage sales.
Education
Post Graduation: Hotel, Resort And Restaurant Management -
Centennial College
06.2018
Advanced Diploma: Hospitality Management And Tourism Administration -
Centennial College
06.2017
Bachelor of Science: Hotel Management And Catering Establishments -
Monarch International College
06.2017
Skills
- Customer service and Account Management
- Customer advocacy
- CRM software setup and maintenance
- Relationship management
- Training and mentoring
- Report analysis
- Problem resolution
- Process improvement
- Performance reviewing
- Proficient in Shopify, Zendesk, Mapsly
Languages
English
Full Professional
Hindi
Native or Bilingual
Timeline
Customer Success Manager
STLTH Vape
05.2022 - Current
Service and Installations (Logistics) Manager
Summerwood Products
03.2021 - 05.2022
Guest Service Manager/Training Coordinator (H.R)
Recipe
11.2018 - 11.2020
Post Graduation: Hotel, Resort And Restaurant Management -
Centennial College
Advanced Diploma: Hospitality Management And Tourism Administration -
Centennial College
Bachelor of Science: Hotel Management And Catering Establishments -
Monarch International College
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