May Truong
Thornhill,ON
Summary
Results-oriented and highly motivated professional with a proven track record of leveraging diverse skills and expertise to drive business performance and exceed organizational goals. Adept at working both independently and collaboratively, demonstrating a strong work ethic, and the ability to quickly adapt to new processes and environments. Passionate about continuous growth and operational efficiency, committed to optimizing service value, and delivering measurable results that align with company objectives.
Overview
22
22
years of professional experience
Work History
Sr. Manager, Product Management
Rogers Communications Inc.
Toronto, ON
01.2020 - 07.2023
- Oversaw end-to-end product experience and development: managed the full lifecycle of the video streaming product, from concept through execution, driving enhancements and capabilities aligned with the product roadmap to ensure consistent value delivery.
- Led cross-functional teams for product enhancements: directed and collaborated with cross-functional teams to design and implement innovative product features and processes, ensuring seamless integration and alignment with business objectives.
- Data-driven decision-making for continuous improvement: analyzed data from multiple sources to identify key trends and insights, formulating actionable recommendations that informed strategic product improvements and optimization efforts.
Sr. Manager, Customer Retention
Rogers Communications Inc.
Toronto, ON
11.2018 - 01.2020
- Spearheaded strategic initiatives for customer retention: developed and executed targeted strategies and programs focused on retaining TV and Internet customers, resulting in improved customer loyalty and long-term retention.
- Implemented customer-centric strategies for enhanced service: introduced and drove innovative strategies aimed at improving customer service delivery and satisfaction, contributing to higher customer engagement and positive feedback.
- Managed complex, high-priority projects with precision: successfully managed multiple high-stakes projects concurrently, ensuring timely delivery and alignment with business objectives, despite tight deadlines and shifting priorities.
Sr. Manager, IT Planning
Rogers Communications Inc.
Toronto, ON
05.2017 - 11.2018
- Managed IT Planning and Capital Forecasting: Led the consolidation of capital forecasts and the creation of monthly business reviews, driving continuous improvement initiatives to streamline processes, and enhance financial accuracy.
- Collaborated with senior leadership on strategic initiatives: partnered with senior management to develop and execute strategic plans, ensuring alignment with organizational goals, and driving successful implementation.
- Provided leadership and fostered team collaboration: offered clear direction and guidance to team members, cultivating a collaborative environment that encouraged innovation, teamwork, and the achievement of departmental objectives.
Senior Program Manager
Rogers Communications Inc.
Toronto, ON
01.2016 - 05.2017
- Designed and managed high ROI initiatives for TV and Internet services, from strategy development to execution.
- Adjusted action plans continuously based on monitoring of objectives against set targets.
- Coordinated with stakeholders to identify objectives and deliverables for projects.
Internet Product Manager
Rogers Communications Inc.
Toronto, ON
02.2006 - 01.2016
- Managed product lifecycle for Internet portfolio: Led the end-to-end process of launching new products and maintained existing product features, ensuring smooth transitions from development to production, and ongoing product success.
- Collaborated with brand and marketing teams to create effective sales campaigns to drive customer engagement.
- Monitored industry trends and identified opportunities for innovation within the product portfolio.
Digital Sales & Service Manager
Rogers Communications Inc.
Toronto, ON
01.2002 - 02.2006
- Partnered with cross-functional teams to design and implement online solutions that effectively met business requirements, enhancing operational efficiency, and customer experience.
- Managed key online self-service projects that enabled customers to self-serve and perform account maintenance functions on Rogers.com.
- Maintained a detailed knowledge base of all digital assets, including websites, landing pages, and other online properties.
Education
Bachelor of Arts - Information And Communication Technology
TMU (formerly Ryerson University)
Toronto, ON06-2000
Skills
- Analytical and customer-centric mindset
- Expert relationship management and collaboration
- Effective cross-functional communication
- Adaptable learner with versatile expertise
- Task prioritization and solutions-oriented
- Project planning and integration activities
Timeline
Sr. Manager, Product Management
Rogers Communications Inc.
01.2020 - 07.2023
Sr. Manager, Customer Retention
Rogers Communications Inc.
11.2018 - 01.2020
Sr. Manager, IT Planning
Rogers Communications Inc.
05.2017 - 11.2018
Senior Program Manager
Rogers Communications Inc.
01.2016 - 05.2017
Internet Product Manager
Rogers Communications Inc.
02.2006 - 01.2016
Digital Sales & Service Manager
Rogers Communications Inc.
01.2002 - 02.2006
Bachelor of Arts - Information And Communication Technology
TMU (formerly Ryerson University)
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