May Tolentino
Halifax,Nova Scotia
Summary
Talented Assistant Manager with analytical and driven approach to continuous improvement. Supports store operations leadership with knowledgeable, efficient assistance while supervising team members and promoting positive behaviors. Good financial sense with top-notch planning and problem-solving abilities. Results-oriented [Job Title] bringing expertise in accounting, supply chain management and marketing. Successful at overseeing all areas of daily operations and making effective policy decisions to positively impact business direction and bottom line profits.
Overview
11
11
years of professional experience
Work History
Assistant Store Manager
Subway
Halifax, NS
11.2020 - Current
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Handled scheduling for store shifts to achieve adequate staffing.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
Shift Leader
The Coffee Club
Dubai, United Arab Emirates
02.2019 - 10.2019
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Set specific goals for projects to measure progress and evaluate end results.
- Identified needs of customers promptly and efficiently.
- Monitored operations and reviewed records and metrics to understand company performance.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Planned and managed resources to consistently meet production, quality and cost goals.
Shift Supervisor
The Red Lobster
Abu Dhabi, United Arab Emirates
11.2012 - 12.2018
- Resolved customer complaints in a timely manner.
- Addressed any issues that arose during the shift in a proactive manner.
- Assisted customers with product selection when needed.
- Assessed operations and adjusted scheduling to maximize productivity.
- Conducted weekly inventory of supplies, equipment, and food items.
- Recruited, hired and mentored new team members, working closely with human resources department.
- Directed and coordinated production activities, encouraging employees to meet specifications.
Education
Bachelor of Science - Hotel And Restaurant Management
The National Teachers College
Metro Manila Philippines06-2008
Skills
- Store Organization
- Upselling and Cross Selling
- POS Systems
- Business Development
- Sales Strategies
- Sales Expertise
Languages
English
Professional
Tagalog
Full Professional
Timeline
Assistant Store Manager
Subway
11.2020 - Current
Shift Leader
The Coffee Club
02.2019 - 10.2019
Shift Supervisor
The Red Lobster
11.2012 - 12.2018
Bachelor of Science - Hotel And Restaurant Management
The National Teachers College