May Nguyen
Vancouver,BC
Summary
Experienced hospitality professional with over 4 years at BA Restaurant Holdings, excelling as a Administrative assistant/ Lead Host and Server assistant. Skilled in supporting front-of-house operations, maintaining a welcoming environment, and delivering outstanding guest service. Known for multitasking, communication and teamwork, with a strong attention to detail and ability to thrive under pressure in fast-paced environments. Dedicated to creating memorable dining experiences and supporting team success.
Overview
4
4
years of professional experience
Work History
Administrative Assistant/ Lead Host
BA Restaurant Holdings LTD
Vancouver, British Columbia
05.2022 - Current
- Greeted guests, assessed visit purpose and directed them to appropriate contacts.
- Developed standard operating procedures to maintain team efficiency.
- Collaborated with team members and departments to ensure restaurant, lounge, and patio operations followed established procedures.
- Maintained mise-en-place and monitored par stock levels for all service-related supplies.
- Answer telephone and electronic mail inquiries regarding bookings.
- Organized group events, planned menus, and arranged seating layouts.
- Assisted with the training of new staff and served as the point of reference for new hires.
- Updated and preserved menus and other applicable documents, both physical and digital copies
Server Assistant
BA Restaurant Holdings LTD
Vancouver, British Columbia
02.2021 - 05.2022
- Delivered customer service through friendly interactions with guests.
- Responded promptly to requests from servers or other staff members.
- Assisted servers with carrying food from kitchen to tables, refilling drinks, and clearing away dirty dishes.
- Performed opening and closing duties such as restocking supplies, setting up workstations, cleaning counters.
- Maintained up-to-date menu knowledge to accurately answer guest questions.
- Complied with health and safety rules, regulations and procedures to maintain safe environment.
- Prepared coffee and tea according to customers' orders using proper brewing techniques.
- Assisted in training new server assistants on job responsibilities and procedures.
Education
Post-Baccalaureate Diploma - Hospitality Services Management
Douglas College
New Westminster, BC07-2021
Bachelor of Arts - Marketing
Univerity of Finance - Marketing
Vietnam06-2018
Skills
- Email Management
- Office administration
- Multitasking and organization
- Customer service
- Banquet coordination
- Teamwork and collaboration
Timeline
Administrative Assistant/ Lead Host
BA Restaurant Holdings LTD
05.2022 - Current
Server Assistant
BA Restaurant Holdings LTD
02.2021 - 05.2022
Post-Baccalaureate Diploma - Hospitality Services Management
Douglas College
Bachelor of Arts - Marketing
Univerity of Finance - Marketing
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