May Ng
San Francisco
Summary
Dynamic small business owner with a proven track record in enhancing customer satisfaction and operational efficiency at Ng's Cooking. Skilled in financial management and staff training, I successfully streamlined processes, reduced waste, and fostered strong vendor relationships, driving significant improvements in service quality and team performance.
Experienced with strategic planning, financial management, and team leadership. Utilizes industry knowledge to drive business growth and operational efficiency. Track record of creating and implementing innovative strategies to enhance profitability and productivity.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Owner
Ng's Cooking
South San Francisco
10.2014 - 12.2025
- Managed day-to-day business operations.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Streamlined inventory management processes to reduce waste and optimize cost efficiency.
- Trained and mentored staff on customer service excellence.
- Established vendor relationships to secure high-quality ingredients at competitive prices.
- Oversaw financial management, including budgeting, forecasting, and expense tracking.
Owner
Ng's Kitchen
Daly City
08.2008 - 03.2015
- Managed daily operations, ensuring quality and consistency in food preparation and service.
- Trained and mentored staff on cooking techniques and customer service excellence.
- Implemented marketing strategies that increased brand visibility within the community.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Trained and motivated employees to perform daily business functions.
Manager
South Sea Seafood Village
San Francisco, CA
01.2001 - 05.2008
- Led daily operations to ensure customer satisfaction.
- Managed inventory control, optimizing supply chain processes for efficiency and cost-effectiveness.
- Developed training programs for staff, enhancing team performance and service standards.
- Implemented quality assurance protocols to maintain compliance with health regulations and safety standards.
- Improved safety procedures to create safe working conditions for workers.
Education
GED -
Galileo High School
San Francisco, CA01-1988
Skills
- Customer relations
- Small business operations
- Relationship building
- Client service
- Operations management
- Business management
- Staff management
- Team oversight
- Staff hiring
- Financial management
- Business administration
- Accounting expertise
- Hiring and staffing
Certification
Food Safety Certification (Food manager certification)
Languages
English
Full Professional
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Professional Working
Timeline
Owner
Ng's Cooking
10.2014 - 12.2025
Owner
Ng's Kitchen
08.2008 - 03.2015
Manager
South Sea Seafood Village
01.2001 - 05.2008
GED -
Galileo High School