MAY BENOIT
Hamilton,ON
Summary
I have over 10 years of experience in Education Domain, covering student recruitment & Admission, educational marketing, student service, project management, as well as ESL teaching, which contribute to my sharp insight to the industry. In terms of employment, I have a strong sense of mission and passion in the educational domain, I have positioned myself as an educator, a promoter who connects good education to the right person and as a global citizen who perceives first- hand how international education can bring a person to an “eye-opening”, a “flee a bird to the mountain “journey.
Overview
17
17
years of professional experience
1
1
Certification
Work History
International Admission Officer
Mohawk College
Hamilton, ON
05.2022 - Current
- Responding to specific questions from all applicants related to their academic path, course load, co-op placements, and course exemptions, course of study or immigration procedures
- Liaising with applicants while analyzing a problem, interpreting policy and guidelines and ultimately offering a solution
- working within Immigration’s and College policies, procedures and guidelines
- Verifing and updating the various procedure documentation (for staff and students) regarding visa process, application procedures, developing and maintaining information resources and in-house references by country
- Acting as a subject matter expert on admissions requirements specific for international applicants with academic areas for the purpose of new program development or changes in admissions procedures
- attending recruitment events providing support to market specialist
- Evaluating academic documentation from applicants, including English language test scores, secondary school transcripts from secondary school, post-secondary, to determine eligibility for admissions into post-secondary programs and English for Academic Purposes (EAP); specifically:
- Assessing and interpreting transcript evaluations and identifying pre-requisite subjects or equivalencies
- Determining equivalency to Ontario standards for foreign transcripts and educational documentation
- Ensuring international applicants meet Ministry and College admissions requirements and selection criteria
- Researching foreign qualifications and country-specific education systems to ensure a full understanding of documents presented, using standards established by the World Education Service (WES) and Education Credential Evaluators (ECE)
- Ensuring specific access criteria is met (according to country) where express visa programs (i.e Student Direct Stream) are in place, prior to issuing an offer
- Maintaining accurate applicant records to support strategic enrolment decisions outreach with applicants who do not confirm with Mohawk College or make a fee payment to provide information to assist them in making the decision to attend Mohawk
- Supporting special project application including government scholarship programs and business development initiatives
- Admitting applicants to the confirmed program of choice through International SIS and generating correspondence to the new student for the upcoming semester
- Creation of pre-admission letters, acceptance letters, record of payment, scholarship letters, as assigned in the International SIS, to ensure new student enrolment targets are met, and make recommendations where additional enrolment could be achieved
- Communication to applicant and/or partner through the International SIS and ApplyProof
- Managong waitlists to determine who the next qualified applicants are considered when space is available – regular communication with applicants to ensure wait lists current and continue to have potential
- Monitoring and maintenance of applicant information in International SIS
- Managing and maintaining electronic files in multiple locations (ie IAS, ISP, Banner and BDM) and ensuring all necessary documentation is received
- Ensuring refunds are processed within established service standards in the current process and IAS
- Acknowledgement of requests received through the online deferral request form and International SIS confirming request details
- Ensuring requests are reviewed and a decision is made (needs more information, approved or denied), in accordance with established service standards
- Reconciliation of outstanding files and customer communication to ensure file is maintained accordingly
Business Development Consultant
Benoit Education Corp （ESL SCHOOL)
Hamilton, ON
02.2020 - 04.2022
- Communicating with clients when needed
- Constantly recommending solutions for business development
- Developing detailed marketing plans
- Understanding clients' needs and wants
- Providing teaching quality supervision
Founder & CEO
Benoit Education Corp （ESL SCHOOL)
China
06.2016 - 01.2020
- Made successful student recruiting strategies and reached 1 million budget in first half fiscal year
- Provided assistance to clients
- Answered phone and assisted customers with inquiries
- Maintained up-to-date knowledge of customer database
- Made decisions on marketing plan and sales program both online and offline
- Oversaw all operations and business activities to ensure they produced the desired results and are consistent with the overall strategy and mission
- Led and motivated subordinates to advance employee engagement develop a high performing managerial team
International Liaison Officer
Columbia International College
Hamilton, ON
08.2015 - 12.2015
- Proactively solved conflicts and addressed issues that could occur based on an understanding of the complexity of student identity, intersectionality, and education experiences, particularly the experiences of international students.
- collaborated and liaised regularly with individuals, groups, faculty, staff, and departments across campus and off-campus organizations to develop a robust infrastructure to support incoming student support and retention
- provided expert and individualized support to students in navigating the complex processes, steps, and requirements that they face as they move from admission, enrolment, etc
- Promptly responded or advised students on policies, protocols, and systems that affect international students in Canada.
- Guided campus tour to potential clients
- Communicated with overseas agents for student issue, policy update etc.
Project Manager
New Oriental Education and Technology Group
China
07.2010 - 12.2013
- Strategy and Planning Defined project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders
- Effectively communicated project expectations to team members and stakeholders in a timely and clear fashion
- Liaised with project stakeholders on an ongoing basis
- Set and continually managed project expectations with team members and other stakeholders
- Planned and scheduled project timelines and milestones using appropriate tools
- Tracked project milestones and deliverables
- Determined the frequency and content of status reports from the project team, analyse results, and troubleshoot problem areas
- Defined project success criteria and disseminated them to involved parties throughout project life cycle
- Conducted project post mortems and create a recommendations report in order to identify successful and unsuccessful project elements
- Developed best practices and tools for project execution and management
- Acquisition and Deployment Estimated the resources and participants needed to achieve project goals
- Drafted and submitted budget proposals, and recommend subsequent budget changes where necessary
- Where required, negotiated with other department managers for the acquisition of required personnel from within the company
- Determined and assessed need for additional staff and/or consultants and made the appropriate recruitments necessary during project cycle
- Operational Management Directed and managed project development from beginning to end
- Delegated tasks and responsibilities to appropriate personnel
- Identified and resolved issues and conflicts within the project team
- Identified and managed project dependencies and critical path
- Developed and delivered progress reports, proposals, requirements documentation and presentations
- Proactively managed changes in project scope, identify potential crises, and devise contingency plans
- Coached, mentored, motivated and supervised project team members and contractors, and influenced them to take positive action and accountability for their assigned work
- Built, developed and grew any business relationships vital to the success of the project.
IELTS and TOEFL Instructor
New Oriental Education and Technology Group
China
06.2006 - 06.2010
- Managed the class, prepared the lessons to be delivered to the students.
- Encouraged students to keep passion on study
- Marked and provided appropriate feedback to the students
- Attended walk-ins and telephonic queries for IELTS & PTE
- Discussed with student and set up study plan
- Introduced the oversea study experience
Education
MEd - Administration Online
University of Windsor
Online05.2025
RISIA - ISIEP - Immigration Law
Canadian Bureau For International Education
11.2021
Bachelor’s degree - Marketing Management
James Cook University of North Queensland
02.2016
Post Graduate Certificate of GBM -
Humber College
Toronto, ON04.2015
Skills
- Native bilingual:
- Chinese English
- Customer Service Skills
- Public Speaking / presentation
- Team Building
- Problem solving
- Marketing / retail sales
- Able to work under pressure
Certification
RISIA
RISIA
A RISIA is an international student advisor (ISA) licensed by the College. RISIAs are employed in the Canadian education sector and can provide immigration advice to international students and their dependents about: Study permits.
Timeline
International Admission Officer
Mohawk College
05.2022 - Current
Business Development Consultant
Benoit Education Corp （ESL SCHOOL)
02.2020 - 04.2022
Founder & CEO
Benoit Education Corp （ESL SCHOOL)
06.2016 - 01.2020
International Liaison Officer
Columbia International College
08.2015 - 12.2015
Project Manager
New Oriental Education and Technology Group
07.2010 - 12.2013
IELTS and TOEFL Instructor
New Oriental Education and Technology Group
06.2006 - 06.2010
MEd - Administration Online
University of Windsor
RISIA - ISIEP - Immigration Law
Canadian Bureau For International Education
Bachelor’s degree - Marketing Management
James Cook University of North Queensland
Post Graduate Certificate of GBM -
Humber College