Summary
Overview
Work History
Education
Skills
partner
References
Community Service
Timeline
Generic

MAXWELL SCHMIDT

Tofino,BC

Summary

Dedicated and customer-focused professional with extensive experience in customer service, administrative support, and team leadership across diverse industries. Proven ability to manage high volumes of inquiries, process transactions with accuracy, and maintain a positive and professional demeanor in all interactions. Strong communication and problem-solving skills, with a keen eye for detail and a commitment to delivering excellent service. Experienced in fast-paced environments, collaborating with teams to achieve efficiency and quality standards. Currently travelling in Canada with my partner Chloe Mee and seeking an opportunity to contribute strong work ethic, adaptability, and exceptional service skills to a dynamic team.

Overview

9
9
years of professional experience

Work History

Housekeeping Room Attendant

The Maq
Tofino, British Columbia
04.2025 - Current
  • Performed thorough cleaning of guest rooms, bathrooms, and common areas to maintain high hygiene standards.
  • Changed bed linens, replaced towels, and restocked room supplies to ensure guest comfort.
  • Operated cleaning equipment (vacuum, mop, laundry machines) safely and efficiently.
  • Monitored and reported maintenance issues (broken fixtures, damaged furniture, etc.) to management.
  • Managed time effectively to clean multiple rooms within strict deadlines.
  • Ensured compliance with health, safety, and sanitation standards.
  • Assisted with laundry duties including washing, drying, folding, and organizing linens.
  • Worked independently and as part of a team to complete daily cleaning schedules.
  • Delivered excellent customer service by responding promptly to guest requests.
  • Maintained organized storage of cleaning supplies and followed eco-friendly cleaning practices.

Lift Operations

SilverStar Mountain Resort
Vernon, Canada
11.2024 - Current
  • Ensuring Passenger Safety - Assist riders in safely boarding and exiting the lift, enforcing safety rules.
  • Operating and Monitoring Equipment - Control the lift's operation, ensuring smooth starts, stops, and speed adjustments.
  • Performing Basic Maintenance Checks - Inspect lift components, report malfunctions, and conduct minor troubleshooting.
  • Providing Customer Service - Answer visitor questions, offer directions, and assist with equipment (e.g., skis, snowboards, bikes).
  • Managing Lift Queues - Organize and regulate lines to maintain efficiency and prevent congestion.
  • Responding to Emergencies - Follow protocols for lift evacuations, medical situations, and adverse weather conditions.
  • Maintaining a Clean Work Area - Remove snow, ice, or debris from lift stations to ensure safety.
  • Adhering to Workplace Safety Regulations - Comply with company and industry standards to minimize risk and liability.

Call Center

Swinburne University
06.2024 - Current
  • Provide excellent assistance to students via phone, face-to-face and emails, ensuring a high level of service in areas such as enrolment, Class registration, and course advice.
  • Process payments for fees, issue academic transcripts, managing transactions with great accuracy and professionalism.
  • Maintain a supportive demeanor in all interactions, ensuring a positive outlook and a positive experience for students and other customers.
  • Demonstrating strong communication skills by effectively handling a high volume of inquiries and solving issues in a prompt manner.

Fruit & Vegetable Department

Woolworths
Corydon, 3136
03.2023 - Current
  • Conduct quality checks on produce, ensuring only the most fresh items are available to customers.
  • Managing stock levels, including counting inventory, replenishing shelves and organizing produce displays neatly and efficiently.
  • Excellent customer service by assisting customers with their inquiries and providing product recommendations and cutting produce requested.
  • Maintaining high standards of sanitation and cleanliness in the department, ensuring compliance with health and safety recommendations.
  • Collaborate with small teams to meet daily targets.

Customer Experience & Farm Hand

Cherry Hill Orchards
Coldstream, 3770
12.2021 - Current
  • Led and supervised small teams to successfully complete tasks such as netting orchards, supervising cherry pickers, and landscaping projects.
  • Coordinate daily work schedules, ensuring that all tasks were completed efficiently and to a high standard.
  • Provided guidance and support to team members, fostering a productive and collaborative work environment.

host & expedition

The Shed
Tofino, British Columbia
06.2025 - 09.2025
  • Greeted and seated guests promptly while managing waitlists to ensure smooth front-of-house operations.
  • Delivered exceptional customer service by answering guest inquiries and accommodating special requests.
  • Managed table rotation and seating flow to maximize efficiency during peak hours.
  • Coordinated with servers, kitchen staff, and management to maintain seamless communication.
  • Assisted with expo duties by organizing, checking, and running food orders to guests accurately and efficiently.

Back Area (Kitchen)

McDonalds
Bayswater, 3153
01.2017 - 11.2022
  • Prepared and cooked menu items to as high a standard as possible, ensuring the best standard even during peak periods.
  • Maintained a clean back area, adhering to food safety protocols.
  • Managed inventory by resoking supplies and ensuring all ingredients were fresh and ready to be used.
  • Worked efficiently in a very fast paced environment, adhering to short wait times.
  • Trained new kitchen staff in order to promote all of the above.

Education

bachelor - psychological science

Australian Catholic University
Fitzroy

Year 12 VCE completed -

Aquinas College
Ringwood

Skills

  • Great people skills
  • Hard worker
  • Accepting of responsibility
  • Quick learner
  • Willingness to learn new tasks
  • Able to work autonomously
  • Able to work as part of a team
  • Fantastic communicator

partner

  • Travel
  • Gym
  • Sport
  • Study

References

  • Lachlan Sprigg, Manager, Cherry Hill Orchard, 0425064931 - lachlan@cherryhill.com.au
  • Jessica Riemens, lift operation manager - jriemens@skisilverstar.com

Community Service

I volunteered in community engagement at an op shop with a café, which raises funds for a local food bank that provides essential support to those in need. The most valuable aspects of this experience included meeting new people, assisting individuals facing financial hardship at the food bank, supporting customers in the shop, and gaining a deeper understanding of the challenges many in the community experience.

Timeline

host & expedition

The Shed
06.2025 - 09.2025

Housekeeping Room Attendant

The Maq
04.2025 - Current

Lift Operations

SilverStar Mountain Resort
11.2024 - Current

Call Center

Swinburne University
06.2024 - Current

Fruit & Vegetable Department

Woolworths
03.2023 - Current

Customer Experience & Farm Hand

Cherry Hill Orchards
12.2021 - Current

Back Area (Kitchen)

McDonalds
01.2017 - 11.2022

bachelor - psychological science

Australian Catholic University

Year 12 VCE completed -

Aquinas College

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MAXWELL SCHMIDT