Maxwell Force
London,Canada
Summary
A highly-motivated individual with a desire to take on new challenges. Strong worth ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Lead Generation
Unity4
07.2024 - Current
- Identified potential customers through cold calling and other lead generation techniques.
- Reviewed existing processes and identified areas of improvement related to lead generation efforts.
- Worked successfully with diverse group of coworkers to accomplish goals.
Collection/Settlement Specialist
Bill Gosling Outsourcing
08.2022 - 08.2024
- Followed fair debt practices and regulatory guidelines when managing the collections process
- Executed collection calls and correspondence to solicit payment on overdue account balances
- Monitored outstanding account balances for the determination of the collection process
- Recorded information about the financial status of customers and the status of collection efforts
- Advised customers of necessary actions and strategies for debt repayment
- Specialized in the negotiation of settlement agreements
Cashier/Customer Service Associate
Walmart Canada
10.2019 - 06.2021
- Receive payment by cash, credit cards, vouchers, or automatic debits
- Assist customers by providing information and resolving their complaints
- Answer customers' questions, and provide information on procedures or policies
- Process merchandise returns and exchanges
- Completed Western Union transactions
Food Service Worker
A&W Restaurants
08.2017 - 08.2019
- Serve customers in eating places that specialize in fast service and inexpensive carry-out food
- Communicate with customers regarding orders, comments, and complaints
- Perform personnel activities such as training employees
- Assisting in the kitchen as required
- Handling franchise finances
Shelter Intake Worker
Street Culture Kidz Project
09.2016 - 06.2017
- Facilitate group activities with the youth
- Maintain case history records and prepare reports
- Provide care and support for youth ages 15-18 years old in times of crisis
- Administer medication
- Maintain cleanliness in the shelter
Education
Ontario Secondary School Diploma -
Westminster Secondary School
01.2013
Skills
- Lead generation
- Adaptable and flexible
- Confidentiality
- Time management abilities
- Trauma-informed care
- Goal setting
- Customer service
Timeline
Lead Generation
Unity4
07.2024 - Current
Collection/Settlement Specialist
Bill Gosling Outsourcing
08.2022 - 08.2024
Cashier/Customer Service Associate
Walmart Canada
10.2019 - 06.2021
Food Service Worker
A&W Restaurants
08.2017 - 08.2019
Shelter Intake Worker
Street Culture Kidz Project
09.2016 - 06.2017
Ontario Secondary School Diploma -
Westminster Secondary School
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