Maxine Webb
St. John's,NL
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
23
23
years of professional experience
Work History
Administrator/Front Desk Receptionist
Hair Connection Samshara Spa
04.2012 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments.
- Collected service payments.
- Banking, payroll and calculating and distributing tips to employees on a weekly basis.
- Completed data entry and filing to keep records updated for easy retrieval.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Organized, maintained and updated information in computer databases.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Tracked important information in Microsoft spreadsheets.
Manager
Planet Beach Tanning Salon
05.2000 - 04.2012
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Education
No Degree - Computer Technology
Academe Canada
Kenmounth Rd, St. John's Nl06.2000
Skills
- Order Fulfillment
- Microsoft Word
- Credit Card Payment Processing
- Active Listening
- Microsoft Excel
- Account Management
- Retail Sales Customer Service
- Stocking and Replenishing
- Customer Relations
- Money Handling Abilities
- Technical Support
- Customer Service
- Managing Multiple Tasks
- Computer Proficiency
- Clerical Support
- Closing Sales
- Multi-Line Telephone Operation
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Professional Working
Additional Information
I am highly motivative and an extremely hard working person. I look forward to working with
MedAesthetic Skin Care Clinic, and would to a great asset. Thank you for taking the time to review my resume.Timeline
Administrator/Front Desk Receptionist
Hair Connection Samshara Spa
04.2012 - Current
Manager
Planet Beach Tanning Salon
05.2000 - 04.2012
No Degree - Computer Technology
Academe Canada
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