Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Maxine Schepanowski

Chatham,ON

Summary

Between years of working I had six children. I home-schooled using Christian curriculum. Each of them are successful as young adults. I have one child remaining at home. Izaac, is in school as I am a single parent now. I have been a God-fearing, loving Christian since a young child. I read and study the bible and books by Christians authors regularly. I rely on the Lord and pray to Him continually. Before attending Emmanuel Baptist, I worshipped with the Dresden Community Church. Dresden, is where I lived before moving to Chatham, in 2012. I thoroughly enjoy time in nature and take my son hiking and to parks as much as possible. I brushed up on certain skills that could help with re-entering the work force. I have received recent certification in the following: Collaborating with Microsoft 365; PowerPoint Essential Training; Word Essential Training; Excel Desktop; OneNote Essential Training; Excel Essential Training. God bless.

Overview

37
37
years of professional experience

Work History

Child Mentor

Disability Services
01.2019 - 12.2022
  • Displayed exemplary behavior and followed employee guidelines for optimal student support.
  • Utilized active listening techniques to better understand mentee''s needs and concerns, tailoring support accordingly.
  • Enhanced mentee''s self-esteem by providing consistent support and encouragement.
  • Promoted positive behavior through role modeling and reinforcement of appropriate conduct during mentoring sessions.
  • Established a safe and supportive environment where mentees felt comfortable discussing personal issues or concerns.
  • Assisted in planning, implementing and supervising activities.
  • Evaluated program effectiveness through regular feedback from participants, implementing changes as needed to enhance overall outcome.
  • Assisted in identifying potential learning challenges, enabling early intervention and support.
  • Initiated regular check-ins with parents, maintaining open lines of communication regarding their child''s progress in the program.
  • Implemented creative problem-solving techniques during mentoring sessions, cultivating critical thinking abilities in mentee.
  • Built strong relationships with mentees, fostering trust and open communication.
  • Collaborated with parents to address children''s behavioral, emotional and educational needs.
  • Provided guidance on effective study habits, improving academic performance and time management skills.
  • Planned and executed productive self-esteem building activities to promote personal growth and daily living skills.
  • Counseled students regarding educational issues such as truancy, study habits and career planning.
  • Provided guidance and recommended coping mechanisms for youth dealing with difficult issues.
  • Helped students develop organizational, time management and study skills.
  • Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
  • Delivered supportive and knowledgeable counseling to students with academic or personal concerns.
  • Advised students on educational, career and social opportunities.

Sales Associate

The Source, Bell
07.2012 - 01.2015
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.

Small Business Owner

Strengthens Me School Of Performing Arts
01.2011 - 08.2014
  • Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
  • Enhanced company reputation by consistently delivering exceptional service quality to
  • Participated actively in local community events and organizations as a way to give back while training adults and children to develop skills in tap, ballet, Jazz, lyrical, Irish step and other physical endurance exercises.
  • Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
  • Fostered a positive work environment that motivated employees towards achieving their potential while contributing significantly towards overall company success.
  • Interacted well with customers to build connections and nurture relationships.

Desktop Publisher

LazerSet Business Services
05.1989 - 09.1992
  • Effectively communicated with team members to ensure project deadlines were met on time without compromising quality standards.
  • Provided expert guidance on typography choices, color palettes, layout options, resulting in visually cohesive final products.
  • Proactively identified areas for improvement in document design, suggesting innovative approaches that enhanced overall aesthetic appeal.
  • Increased productivity by maintaining an organized digital asset library, enabling faster access to files and resources.
  • Continuously updated skillset through attending industry workshops and conferences, staying abreast of current trends in desktop publishing technology.
  • Developed custom layouts and designs for various print and digital projects, resulting in increased client satisfaction
  • Managed multiple projects simultaneously while maintaining attention to detail, prioritizing tasks according to urgency and importance.
  • Streamlined workflow processes for better efficiency in creating visually appealing documents.
  • Successfully developed tailored solutions for clients'' specific requirements by closely analyzing project briefs and specifications provided by them.
  • Checked preliminary and final proofs for errors and made necessary corrections.
  • Prepared sample layouts for approval using computer software.
  • Performed design, layout and typesetting of publications, office forms and various other projects to optimize designs and production strategies.
  • Designed templates, headers and footers, multi-column documents, tables and charts for Area of expertise needs.
  • Answered the telephone in a friendly, courteous, business like manner.
  • Greeted customers entering the business with enthusiasm and friendly, helpful demeanor.
  • Satisfied project requirements and customer demands by creating high-quality layouts for manuals, newsletters, posters and brochures.
  • Kept the office neat, tidy and organized.

Accountant Assistant

Armands Car Clinic
01.1986 - 12.1989
  • Monitored status of accounts receivable and payable to facilitate prompt processing.
  • Answered phone calls regarding financial matters such as payments due.
  • Communicated with suppliers to reconcile invoice payments.
  • Documented business expenses and sales.
  • Produced and distributed invoices and financial documents.
  • Enhanced financial accuracy by assisting with the preparation of monthly financial statements and reports.
  • Took meeting notes to compose detailed summaries.
  • Processed payroll accurately and on-time, ensuring employee satisfaction and adherence to labor laws.
  • Provided exceptional customer service when addressing both internal and external inquiries related to invoicing or payment status.
  • Reduced outstanding accounts receivable balances by diligently following up on overdue invoices.
  • Maintained confidentiality of sensitive financial data, adhering to company policies and industry best practices.
  • Greeted and directed visitors to appropriate personnel to foster welcoming atmosphere.
  • Assisted with monthly and quarterly income statements, balance sheets and cash flow reports to inform decision-makers.

Education

Business

St. Clair College
Chatham, ON

Skills

  • Patience and understanding
  • Reliability and Trustworthiness
  • Active Learning
  • Self-awareness

Languages

English
Elementary

Timeline

Child Mentor

Disability Services
01.2019 - 12.2022

Sales Associate

The Source, Bell
07.2012 - 01.2015

Small Business Owner

Strengthens Me School Of Performing Arts
01.2011 - 08.2014

Desktop Publisher

LazerSet Business Services
05.1989 - 09.1992

Accountant Assistant

Armands Car Clinic
01.1986 - 12.1989

Business

St. Clair College

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Maxine Schepanowski