Summary
Overview
Work History
Education
Skills
Timeline
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Maxine Richardson

Brampton,ON

Summary

Highly organized and meticulous Supervisor with 15+years experience in providing exceptional customer service and resolving client complaints/queries. Proven expertise in processing paperwork, overseeing recruitment processes and coordination schedules.

Overview

21
21
years of professional experience

Work History

Supervisor (Multiple Dept's)

syncreon Inc.
12.2016 - 08.2023
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
  • Reduced employee turnover by fostering positive work environment and providing ongoing feedback to staff members.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Planned and facilitate hiring process by screening resumes, selection of best candidates and performing interviews ensuring attainment of top quality candidates.
  • Performed thorough quality assurance on team performance by monitoring key performance metrics to improve overall quality and productivity.

Team Lead

syncreon Inc.
05.2015 - 12.2016
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.

Technician

syncreon Inc.
11.2015 - 05.2015
  • Streamlined processes by implementing efficient workflows and assisted in improving technician training programs.
  • Collaborated with cross-functional teams to ensure timely completion of complex projects.
  • Provided expert advice on equipment selection, leading to an overall improvement in operational efficiency.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.

Receiver/QC

syncreon Inc.
06.2013 - 11.2014
  • Maintained a clean and organized receiving area, enhancing workflow and productivity.
  • Ensured timely processing of incoming shipments to improve customer satisfaction.
  • Implemented safety protocols to reduce workplace accidents during unloading and the induction processes.
  • Trained new employees on receiving procedures, improving overall team performance.
  • Played a key role in addressing potential bottlenecks within the receiving process by proactively identifying areas needing improvement or adjustment measures.
  • Kept work areas clean, safe and organized.

Ops Manager/Planner

NavStar Aviation
05.2008 - 05.2013
  • Developed and executed strategic plans for achieving targeted business growth and profitability.
  • Enhanced employee performance with focused training programs, coaching, and mentoring initiatives.
  • Managed daily operations, ensuring smooth workflow and optimal resource allocation across departments.
  • Cultivated a positive work environment through open communication channels, encouraging collaboration, and fostering a culture of continuous improvement.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.

Aircraft Groomer

Globeground/Serviceair
01.2003 - 01.2013
  • Enhanced aircraft cleanliness by meticulously performing thorough interior and exterior grooming tasks.
  • Reduced customer complaints by consistently delivering high-quality aircraft grooming services on time.
  • Maintained a safe working environment by adhering to safety guidelines and regulations during the grooming process.
  • Improved team efficiency through active collaboration with other groomers, resulting in faster turnaround times for aircraft cleaning.

Education

Computer Telecommunications & Electronics -

DeVry Institute
Mississauga, ON

Business Management - Accounting/Bookkeeping

Seneca College
Toronto, ON

Skills

  • Exceptional customer service and management skills, able to effectively respond to and meet needs of diverse and demanding client base Technologically-adept; proficient in Microsoft Office (Word, Excel and PowerPoint), SAP, GSX, FileMaker, AST2) Display critical thinking while resolving conflicts Enjoy collaborating with colleagues and/or working independently, coupled with leadership skills Team player with sense of personal responsibility and reliability Strong organizational skills with ability to maintain order and seamlessly multi-task in challenging situations Excellent verbal and written communication skills and Time Management
  • Operations Management
  • Schedule Development
  • Process Improvement
  • Staff Management
  • Training and Mentoring
  • Process Monitoring and Improvement
  • Decision Making
  • Cross-functional Collaboration
  • Performance Evaluation
  • Time Management
  • Effective Communication

Timeline

Supervisor (Multiple Dept's)

syncreon Inc.
12.2016 - 08.2023

Technician

syncreon Inc.
11.2015 - 05.2015

Team Lead

syncreon Inc.
05.2015 - 12.2016

Receiver/QC

syncreon Inc.
06.2013 - 11.2014

Ops Manager/Planner

NavStar Aviation
05.2008 - 05.2013

Aircraft Groomer

Globeground/Serviceair
01.2003 - 01.2013

Computer Telecommunications & Electronics -

DeVry Institute

Business Management - Accounting/Bookkeeping

Seneca College

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Maxine Richardson