Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Maxine Oulds-McNulty

Riverview,NB

Summary

Experienced Customer Service Representative with 7 years of experience working in busy, fast-paced call center. Committed to providing prompt, quick and accurate service to large volume of incoming calls.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Xperigo
01.2022 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • On the Peer Support Team, monitoring multiple support chat sites, one on one coaching of other agents.

Customer Service Representative

WestJet Airlines
04.2017 - 06.2018
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Education

Red Seal Chef - Professional Cook Training

Canadian Forces School of Logistics
Borden, ON
08.1982

High School Diploma -

Westminster Secondary School
London, ON
01.1980

Skills

  • Call Management
  • Customer Service
  • Call Center Customer Service
  • LiveChat
  • Keyboarding
  • Customer Support
  • Product and Service Knowledge
  • Customer Satisfaction
  • Complaint Resolution
  • Active Listening

Languages

English
Native or Bilingual

Timeline

Customer Service Representative

Xperigo
01.2022 - Current

Customer Service Representative

WestJet Airlines
04.2017 - 06.2018

Red Seal Chef - Professional Cook Training

Canadian Forces School of Logistics

High School Diploma -

Westminster Secondary School

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Maxine Oulds-McNulty