Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Maxine Muchiri

Toronto

Summary

Driven problem-solver with passion for designing innovative software solutions. Possesses solid understanding of programming languages and development frameworks, coupled with expertise in JavaScript and Python. Committed to delivering impactful software products that enhance user experiences and drive business success.

Overview

10
10
years of professional experience

Work History

Software Developer

DataInc
06.2023 - Current
  • Ability to discover diverse problems and solutions for chatbot.
  • Proficiency in coding language an expert in both Python and JavaScript. I can use HTML, SQL and C++
  • Improved software efficiency by troubleshooting and resolving coding issues.
  • Saved time and resources by identifying and fixing bugs before product deployment.
  • Collaborated with cross-functional teams to deliver high-quality products on tight deadlines.
  • Enhanced user experience through designing and implementing user-friendly interfaces.
  • Updated old code bases to modern development standards, improving functionality.
  • .Streamlined workflows by creating reusable code libraries for common functions and features across multiple projects.
  • Developed software for desktop and mobile operating systems.
  • .Achieved faster development cycles using Agile methodologies, including Scrum or Kanban processes.

Bartender

TJ Lounge
06.2022 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.

Dance Fitness Instructor

YMCA
01.2019 - 01.2023
  • Increased class engagement by incorporating various fitness techniques into daily workout plans.
  • Facilitated regular workshops for continuous professional development, enabling instructors to stay current on industry trends and best practices.
  • Collaborated with fellow instructors to design comprehensive lesson plans, resulting in a well-rounded curriculum.
  • Expanded program offerings by introducing new dance styles and fitness classes based on market demand and student interest.
  • Mentored junior instructors in teaching methodologies, ensuring consistency across all classes within the studio or gym environment.

Customer Service Representative and Sales

Logit Research
01.2020 - 01.2022
  • Collaborated with team members for events events like the Toronto Gay Pride, Afrofest, Nuit Blanche every year.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Restaurant Hostess

R Square Bar and Grill
01.2015 - 01.2019
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Trained new hostesses to maintain and organize waitlist for busy times
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
  • Checked in with servers to confirm preparedness before seating customers.
  • Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
  • Planned stuff team building activities every season..

Customer Service Representative

Hearing Solutions Clinic
01.2016 - 01.2019
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Medical receptionist
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Customized support strategies for high-priority clients to ensure their specific needs were met.

Education

PHYSIOTHERAPY THERAPY ASSISTANT AND OCCUPATIONAL THERAPY ASSISTANT -

Centennial College
12.2024

CANADIAN REMOTE ACCESS FOR DEMENTIA LEARNING EXPERIENCES -

01.2023

DANCE FITNESS INSTRUCTOR TRAINING -

YMCA
01.2018

HEALTH SCIENCE -

Seneca king Campus
01.2017

CUSTOMER SERVICE, TRAINING -

Youth Employment Services YES
07.2015

Associate of Applied Science - Computer Science

Mt. Kenya University
Kenya
12.2014

Skills

  • Excellent verbal and written communication skills
  • Good critical thinker
  • Outstanding problem solving capabilities
  • Goal oriented
  • Programming
  • Object-oriented programming
  • Program coding
  • Programming languages: java, C#, net, Python
  • Web application development
  • Code debugging
  • Software development
  • Code review
  • Git proficiency
  • Back-end frameworks

Languages

English
Full Professional
French
Elementary

Timeline

Software Developer

DataInc
06.2023 - Current

Bartender

TJ Lounge
06.2022 - Current

Customer Service Representative and Sales

Logit Research
01.2020 - 01.2022

Dance Fitness Instructor

YMCA
01.2019 - 01.2023

Customer Service Representative

Hearing Solutions Clinic
01.2016 - 01.2019

Restaurant Hostess

R Square Bar and Grill
01.2015 - 01.2019

PHYSIOTHERAPY THERAPY ASSISTANT AND OCCUPATIONAL THERAPY ASSISTANT -

Centennial College

CANADIAN REMOTE ACCESS FOR DEMENTIA LEARNING EXPERIENCES -

DANCE FITNESS INSTRUCTOR TRAINING -

YMCA

HEALTH SCIENCE -

Seneca king Campus

CUSTOMER SERVICE, TRAINING -

Youth Employment Services YES

Associate of Applied Science - Computer Science

Mt. Kenya University

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