Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Maximino Rios

Simi Valley

Summary

Service management professional known for high standards and results orientation. Proven track record in optimizing service processes and enhancing team performance. Strong focus on collaboration and adaptability, ensuring reliable support and flexibility in dynamic settings. Demonstrated expertise in team leadership and customer relationship management.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Service Manager

DCH SUBARU THOUSAND OAKS
04.2022 - 08.2025

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  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Analyzed service reports to identify areas of improvement.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Coordinated with other departments to maintain streamlined and productive workflow.
  • Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
  • Enhanced team morale and reduced staff turnover by establishing recognition program that highlighted outstanding employee contributions
  • Led team to enhance customer service quality, resulting in significant improvement in customer satisfaction surveys.


Shop Foreman

Toyota of Hollywood
09.2019 - 03.2022
  • Used hand and power tools, equipment, and instruments accurately.
  • Oversaw maintenance and repair of shop equipment.
  • Trained and coached employees to improve performance and skills.
  • Verified safe and proper operation of wide range of power tools, equipment and instruments.
  • Directed daily operations of team of 25 technicians and shop professionals.
  • Conducted thorough inspections of completed work, ensuring all projects met or exceeded company and client expectations before final delivery.
  • Increased shop efficiency by implementing streamlined processes and organizing work areas.

Team Lead

Toyota of Hollywood
08.2017 - 09.2019
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.

Line Technician

DTLA Toyota
04.2012 - 07.2017
  • Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
  • Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
  • Delivered superior results under tight deadlines, managing multiple concurrent projects without compromising quality or attention to detail.

Store Manager

Aahs The Ultimate Gift Store
06.2005 - 11.2012
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Assisted with hiring, training and mentoring new staff members.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Approved regular payroll submissions for employees.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.

Store Associate

Aahs The Ultimate Gift Store
06.2003 - 05.2005
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
  • Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
  • Maintained tidy and organized store to comply with cleanliness standards.
  • Handled cash register operations accurately, balancing drawers at the end of each shift.
  • Collaborated with team members to meet sales goals, sharing product knowledge, and assisting in promotional efforts.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.

Education

Associate of Science - Automotive Engineering

Los Angeles Trade Technical College
Los Angeles, CA
06-2011

High School Diploma -

Los Angeles High School
CA
06-2002

Skills

  • Customer service
  • Attention to detail focus
  • Team collaboration
  • Team leadership
  • Problem-solving acumen

Certification

ASE Master Technician

Toyota Master Diagnostic Technician

Subaru Specialist Manager

Languages

English
Native or Bilingual
Spanish
Professional Working

Timeline

Service Manager

DCH SUBARU THOUSAND OAKS
04.2022 - 08.2025

Shop Foreman

Toyota of Hollywood
09.2019 - 03.2022

Team Lead

Toyota of Hollywood
08.2017 - 09.2019

Line Technician

DTLA Toyota
04.2012 - 07.2017

Store Manager

Aahs The Ultimate Gift Store
06.2005 - 11.2012

Store Associate

Aahs The Ultimate Gift Store
06.2003 - 05.2005

Associate of Science - Automotive Engineering

Los Angeles Trade Technical College

High School Diploma -

Los Angeles High School
Maximino Rios