Maximillian Michael Raab
Elora
Summary
My name in Maximillian Raab; I am a Cape Breton University graduate with a major in Communications and a minor in Sports, Physical Activity & Leadership and completed my post-grad in Human Resources Management at Fanshawe College. With diverse experience in directing sporting camps, creating training programs for student athletes, organizing team-building activities, and managing facility operations in gyms, public spaces and restaurants. While also gaining valuable experience in project management and customer service with the City of Guelph and a peer facilitator at Cape Breton University, helping new students succeed in their education. Being a responsible, enthusiastic, and adaptable individual with a passion for learning and growing in new roles.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Restaurant Front of House Manager
The Handsome Devil Bistro
06.2020 - Current
- Prepare alcohol or non-alcohol beverages for bar and restaurant patrons
- Assess customers’ needs and preferences and make recommendations
- Create ads and help wanted signs for the restaurant to entice new employees and customers
- Mentored new team members on restaurant policies, procedures, and best practices to ensure consistent guest experiences across shifts.
- Collaborated with back of house management to ensure seamless communication between kitchen and service staff for optimal dining experiences.
- Stay guest focused and nurture an excellent guest experience
- Comply, train and enforce all OHSA regulations
Sidewalk Standards Inspector
City of Guelph
05.2015 - 10.2022
- Assisted with clerical duties and documented daily work
- Handled end-processing of customer orders including hand loading trucks and removing shipping totes from conveyor system
- Ensured customer satisfaction by providing highest quality of products by ensuring all equipment was properly installed and working correctly
- Escalated customer concerns, store issues and inventory requirements to supervisors
- Stayed up to date with advancing technology, recommending changes to programs to make the position more efficient
- Assist with training when new programming is used to ensure a smooth transition
- Ensured compliance with industry regulations through meticulous attention to detail during inspections.
- Prepared reports detailing findings of inspections, investigations, and tests.
Enrolment Service Specialist
Cape Breton University
01.2020 - 06.2020
- Provided one-stop quality service to students, members of the University community, and the public including parents and prospective students
- Use professional judgement and discretionary authority to resolve problems and address concerns and issues related to admissions, registration, student accounts, student records and transcripts, tuition, exams, exchange programs, course planning (including advising on transfer credits), financial aid and scholarships
- Produce a range of documents required by students (letter of confirmation, transcripts, student loan documentation/verification, various reporting to external agencies, etc)
Recreational Facility Supervisor
Cape Breton University Recreation Center
09.2018 - 04.2020
- Sold tickets and collected additional fees from customers for memberships and rentals
- Monitored facility to verify visitors and personnel adherence to rules and safety procedures to protect customers and reduce liability risks
- Sold and served refreshments to customers, maintained sufficient inventory throughout business hours and restocked low supplies in both employee and customer areas
- Supported customer needs by providing information and answering questions concerning facility, promotions, events and organizational rules and policies
CBU Game Day Management
Cape Breton University
11.2016 - 04.2020
- Coordinated with programming, production, art and design teammates to create innovative and quality game content
- Created distinctive and appealing games by devising fresh and engaging art, sound, video and AI behaviors
- Met strict deadlines for on-schedule game delivery by leveraging time management, team leadership and task prioritization skills
- Planned and executed game day activities throughout the game
- Trained new employees and organized their tasks for the day
Education
Human Resources Management -
Fanshawe College
London, Ontario08.2021
Bachelor Arts Community Studies - Communication, Sports, Physical Activity and Leadership
Cape Breton University
Sydney, Nova Scotia05.2019
Skills
- Team Leader
- Adaptive Team Player
- Efficient
- Microsoft Word
- Microsoft Excel
- Clear Communicator
- Self-Motivated
Accomplishments
- 5-Year Varsity Athlete, Cape Breton University 2013-2014, 2016-2018
- Usports Silver Medalist 2018
- Usports National Champion 2017
Certification
- Working from Heights
- Hazards and Safety in the Workplace
- Hazardous Materials Information System
- Smart Serve
- CPR and FirstAid
Timeline
Restaurant Front of House Manager
The Handsome Devil Bistro
06.2020 - Current
Enrolment Service Specialist
Cape Breton University
01.2020 - 06.2020
Recreational Facility Supervisor
Cape Breton University Recreation Center
09.2018 - 04.2020
CBU Game Day Management
Cape Breton University
11.2016 - 04.2020
Sidewalk Standards Inspector
City of Guelph
05.2015 - 10.2022
Bachelor Arts Community Studies - Communication, Sports, Physical Activity and Leadership
Cape Breton University
- Working from Heights
- Hazards and Safety in the Workplace
- Hazardous Materials Information System
- Smart Serve
- CPR and FirstAid
Human Resources Management -
Fanshawe College
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