Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Maximiliano Alfaro

Whittier

Summary

With over 8 years of experience in warehouse operations and logistics, I bring a strong background in management and customer service. Excellent communication abilities, including fluency in Spanish, enable effective collaboration with diverse teams. Consistently delivers exceptional results, whether working as part of a dedicated team or independently. Proven track record of contributing to the improvement of existing systems and implementing more efficient methods that benefit both the company and its customers. Experienced in processing, monitoring, and reviewing high-volume orders in fast-paced environments. Skilled at maintaining productive relationships with vendors, customers, and staff. Proficient in Shopify and Shipstation, possessing focused professional knowledge to devise innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with a self-motivated and tactical mindset. Excels in building strong relationships and applying critical thinking skills to drive success. Experience in managing inbound and outbound freight operations, including coordinating shipping schedules, and ensuring timely delivery of goods.

Overview

12
12
years of professional experience

Work History

Warehouse Supervisor

Alleyoop
03.2019 - Current
  • Handled installation of new software at company and troubleshooted any technical issues, managed work PC's
  • Partnered with IT on certain tasks and projects
  • Fulfill orders using Shopify and Shipstation, which includes familiarity with small parcel (USPS, FedEx, UPS), DHL international small packages, LTL and FTL carrier's portals)
  • Processes on average 200+ orders / day, 1000+ orders / day during peak season (Q4) across D2C B2B and Amazon channels
  • Established Quality Control processes at warehouse against company's Standard Operating Procedures
  • Maintains inventory accuracy by periodic cycle counts and annual physical inventory count
  • Manages inbound and outbound shipments schedule on a daily basis
  • Works with Director of operations and Warehouse Operations Manager to align on Company's forecast for inbound POs and anticipated high outbound volumes
  • Manages D2C/B2B returns process
  • Collaborates with Management Team to implement new initiatives and protocols to elevate productivity, quality, and safety measures at warehouse.
  • Works cross-functionally for new product launches and kitting projects for promotional event
  • Adhered to industry best practices for warehousing, material handling and documentation
  • Acted as liaison between company departments and warehouse teams.
  • Promoted safety policies and practices among personnel, enforcing appropriate handling and use of equipment and products

Shipping Associate

Peerless Materials
07.2016 - 03.2019
  • Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary and communicating variances to customers
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records
  • Handled high-volume paperwork upwards of 300+ invoices a day and collaborated with administrators to resolve invoicing and shipping problems
  • Investigated and adopted optimal shipping and receiving strategies by selecting best carriers, routes and methods to minimize costs and enhance schedules
  • Operated Forklifts

Service Porter Manager

Ford and Mazda of Orange
03.2014 - 07.2016
  • Managed team of Porters (10 man team)
  • Controlled all incoming and outgoing customer traffic, up to 200 vehicles per day
  • Diagnosed vehicle issues and directed to designated service department
  • Filed and purged service Request Orders
  • Cashiered and Explained Service Orders and receipts to customers, handled high volumes of cash upwards of $10,000 per day
  • Finalized and closed R.O's (200 per day)
  • Familiar with Reynolds&Reynolds

Sales Manager

Downtown Jewelry and Loan
11.2012 - 03.2014
  • Set monthly sales goals with department managers
  • Managed sales weekly.
  • Sold, polished, and bought incoming/outgoing jewelry.
  • Created/Renewed jewelry loans
  • Managed all vehicle loans and Sales KPIs (Key Performance Indicators) and weekly sales targets ($15,000 weekly)
  • Reviewed customer service agreements for terms and conditions pricing and accuracy.
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
  • Recruited and hired top-level talent to add value and expertise to sales department.

Education

No Degree - Cyber Security

Coursera
Google
01.2024

High School Diploma -

Hare Marie High School
Garden Grove, CA
2011

Skills

  • Over 9 years in Warehouse and Customer Service
  • Order Processing and Management
  • Logistics Management
  • Team Management
  • Warehouse Management
  • Computer Savvy
  • Bilingual (Spanish)
  • Extremely organized and can adapt to different working environments quickly
  • Quick learner
  • Reliable and also independent
  • Self motivated
  • Well-versed in software platforms like Shopify, Shipstation, Microsoft Office Suite
  • Shipping and Receiving experience
  • Forklift Operation
  • Production planning
  • Operations management
  • Organizational Skills
  • Managing Inbound and Outbound freight

Accomplishments

  • Top order processor on team (2022, 2021)
  • Implementation of new pick and pack process by utilizing replenishment bins
  • Collaborated with Leadership team to develop new Quality Control (QC) guidelines for received POs

Timeline

Warehouse Supervisor

Alleyoop
03.2019 - Current

Shipping Associate

Peerless Materials
07.2016 - 03.2019

Service Porter Manager

Ford and Mazda of Orange
03.2014 - 07.2016

Sales Manager

Downtown Jewelry and Loan
11.2012 - 03.2014

No Degree - Cyber Security

Coursera

High School Diploma -

Hare Marie High School

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