Maximilian Montenegro
Downey
Summary
Responsive team leader with strong sales background combined with motivational and encouraging style. Talented trainer, problem-solver and planner takes on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude.
Overview
9
9
years of professional experience
2016
2016
years of post-secondary education
Work History
Front management
Imperial Jewelry and Loan
Norwalk
05.2021 - 06.2024
- Supervised staff to ensure excellent customer service and efficiency.
- Maintained inventory levels of jewelry and loan merchandise accurately.
- Assisted customers with appraisals, loans, and purchasing decisions effectively.
- Resolved customer inquiries and complaints with professionalism and care.
- Trained new team members on operational procedures and sales techniques.
Pawnbroker
M Pawnshop
Los Angeles
12.2015 - 03.2021
- Assisted customers in evaluating pawned items and determining value.
- Managed customer transactions and maintained accurate records for inventory.
- Organized merchandise displays to enhance customer experience and engagement.
- Provided excellent customer service by answering inquiries and resolving issues.
- Maintained a clean and safe environment in compliance with health regulations.
- Processed incoming pawn items while following company guidelines and procedures.
- Utilized point-of-sale systems to complete transactions efficiently and accurately.
- Collaborated with team members to ensure smooth daily operations of the shop.
- Managed store finances including cash handling, deposits, withdrawals and record keeping of daily sales activities.
- Appraised items, including jewelry, firearms and to determine product value and authenticity.
- Negotiated loan repayment plans with customers when necessary.
- Ensured the store was kept clean, neat and organized at all times.
- Inspected merchandise for condition prior to accepting it as collateral for loans or purchasing it outright from customers.
- Resolved customer complaints effectively in a polite and professional manner.
- Trained new staff members on proper use of POS systems, loan processing protocols and security measures.
- Assessed customers' needs, provided advice on product selection, and answered inquiries about products, prices, availability and credit terms.
- Checked identification for every individual bringing in merchandise and verified against police stolen item database.
- Provided excellent customer service by greeting customers in a friendly manner and responding to their requests promptly.
- Recorded details of each loan or sale transaction, including model number, brand and customer contact information.
- Recommended store merchandise to fit customers' unique shopping needs and budgets.
- Adhered to company policies regarding security procedures while handling money.
- Accepted and submitted payments to resolve outstanding loan balances or purchases of new items.
- Trained newly hired employees on store procedures, delivering continued coaching to help with task prioritization.
- Performed regular audits of stock levels within the shop.
- Verified authenticity and value of items brought in for pawning or selling.
- Counted inventory routinely and produced reports for management detailing such information.
- Performed regular reviews of aging loans to identify merchandise ready for sale.
- Arranged items for sale in display cases and on racks to achieve profit objectives.
- Maintained accurate records of all transactions and inventory.
- Followed applicable laws governing pawnbroking operations in the state and country.
- Evaluated item quality and value to determine correct offer amounts.
- Researched electronics and other items online to identify market value.
- Monitored security cameras for suspicious activity throughout the store.
- Processed loan applications and determined appropriate loan amounts based on customer's financial information.
- Balanced daily takings against receipts issued to ensure accuracy of reported revenues.
- Explained store policies and procedures to customers and responded to questions about loan terms.
- Operated register, handled cash and processed credit card transactions.
- Produced sales documents, finalized deals and filed records.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Listened to customer needs to identify and recommend best products and services.
- Replenished and arranged items to maintain appearance.
- Posed as models for advertising, artistic creation and display of goods.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
Education
Downey High School
Downey, CASkills
- Customer service
- Inventory management
- Sales training
- Appraisal techniques
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Front management
Imperial Jewelry and Loan
05.2021 - 06.2024
Pawnbroker
M Pawnshop
12.2015 - 03.2021
Downey High School