Maxime Soucie
Gatineau,QC
Summary
Motivated Server-Bartender with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server-Bartender
Poets Cove Resort & Spa
08.2022 - 08.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked efficiently with POS system(s) to place orders, manage seatings and bills.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Manager
Esprit Rafting
04.2022 - 08.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Operated, organized and maintained on-site restaurant.
Server
Bistro La Gargouille
10.2021 - 04.2022
- Served food and beverages promptly with focused attention to customer needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Whitewater Rafting Guide
Esprit Rafting
04.2021 - 10.2021
- Built personal relationships with guests to promote positive experiences.
- Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
- Established positive relationships with tour members through fun and engaging conversation.
- Had a lot of fun.
Line Cook
Bistro La Gargouille
04.2020 - 04.2021
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Banquet Server
Westin Hotel By Marriott
09.2019 - 03.2020
- Carried out professional service, retaining polite and friendly approach at all times.
- Provided friendly, courteous service to create memorable moments for guests.
- Arranged linens and table settings according to seating plan and event theme.
Manager-Owner
Domaine Chartrand
06.2019 - 08.2019
- Worked closely with co-workers, created menu, cleaned and maintained restaurant and dining room.
- Family owned and operated business.
- It was an amazing experience but will never do that again.
Assistant Manager
Tim Hortons
09.2016 - 02.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Created employee schedules to align coverage with forecasted demands.
Education
High School Diploma -
École Secondaire Mont-Bleu
Gatineau, QC06.2014
Skills
- Suggestive Selling
- Corrective Actions
- Cash Handling
- Special Dietary Requirements
- Service-Orientation
- Smiley and Enthusiastic
- Hospitality Service Expertise
Certification
- Certified Advanced Wilderness First-Aid
- Certified Lifeguard
- Certified Swift Water Rescue Level 3
- Certified with Serving it right, BC
Languages
French
English
Timeline
Server-Bartender
Poets Cove Resort & Spa
08.2022 - 08.2023
Manager
Esprit Rafting
04.2022 - 08.2022
Server
Bistro La Gargouille
10.2021 - 04.2022
Whitewater Rafting Guide
Esprit Rafting
04.2021 - 10.2021
Line Cook
Bistro La Gargouille
04.2020 - 04.2021
Banquet Server
Westin Hotel By Marriott
09.2019 - 03.2020
Manager-Owner
Domaine Chartrand
06.2019 - 08.2019
Assistant Manager
Tim Hortons
09.2016 - 02.2019
High School Diploma -
École Secondaire Mont-Bleu
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