Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
9
9
years of professional experience
Work History
Transportation Dispatcher
Depart Transport
Montreal, Quebec
06.2020 - 09.2025
Coordinated schedules with drivers, customers and vendors to ensure timely deliveries.
Communicated with third-party logistics providers regarding pick-up and delivery times and locations.
English Teacher Volunteer in Italy
International Volunteer HQ
06.2018 - 08.2025
Planned interactive games that helped reinforce concepts taught in class.
Customized innovative methods and materials to produce effective learning experiences.
Receptionist
Hôpital Vétérinaire Général MB
Montreal, Quebec
07.2023 - 05.2024
Performed data entry tasks into various computer systems accurately and promptly.
Maintained an organized filing system of confidential client information in accordance with company policy.
Substitute and Animator
Collège Stanislas
Montreal, Quebec
01.2021 - 01.2023
Assisted with special projects such as field trips, extracurricular activities.
Managed classrooms of up to 30 students at once while maintaining order and discipline.
Provided instruction in place of absent teachers, following lesson plans and instructions for classroom management.
Financial and Client Services Advisor
Laurentian Bank
Montreal, Quebec
01.2017 - 01.2018
Managed customer accounts, including creating new accounts and updating existing ones.
Provided assistance to customers with inquiries and complaints regarding products or services.