Maxime Préville
Kelowna
Summary
I'm a 21 year old that loves the outdoors and having a good time with close friends. I love interacting with others at work and on my time off. Learning new things related to my passions is something that I enjoy a lot and sharing my knowledge with others to help in their journeys is one of the things I enjoy the most.
Overview
4
4
years of professional experience
Work History
Retail Sales Associate
Big White Ski Resort
10.2024 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
Retail Sales Associate
Valhalla Pure Outfitters
05.2024 - 10.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Processed special orders and warranty procedures for clients.
- Process online orders accurately and efficiently.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
Retail Sales Associate
Big-White Ski Resort
11.2023 - 04.2024
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
Senior Retail Manager
Mont-Tremblant Ski Resort
10.2020 - 10.2023
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Submitted orders for new inventory.
- Assisted with hiring, training and mentoring new staff members.
- Increased store revenue by implementing effective sales strategies and training staff on customer engagement techniques.
- Streamlined inventory management processes for accurate stock control and minimized loss due to shrinkage.
- Enhanced customer satisfaction by addressing issues promptly, implementing feedback-driven improvements to store policies and procedures.
- Oversaw visual merchandising efforts, creating appealing displays that showcased products effectively and drove sales growth.
Education
High School Diploma -
École Secondaire Curé-Mercure
06.2020
Skills
- Customer Service
- Order Processing
- Money Handling
- Customer Needs Assessment
- Retail Store Operations
- Transaction Processing
- Store maintenance
- Fluent in French & English
- POS System Operation
- Teamwork and Collaboration
- Product Knowledge
Languages
English
Native or Bilingual
French
Native or Bilingual
Refrences
Emilie Zira (Retail supervisor at Mont-Tremblant ski resort): ezira@tremblant.ca
Natasha Stoesz (Retail general manager at Big White ski resort): nstoesz@bigwhite.com
Brynn Johnstone (Retail Store Manager at Valhalla Pure Outfitters) : revelstokemanager@vpo.ca
Timeline
Retail Sales Associate
Big White Ski Resort
10.2024 - Current
Retail Sales Associate
Valhalla Pure Outfitters
05.2024 - 10.2024
Retail Sales Associate
Big-White Ski Resort
11.2023 - 04.2024
Senior Retail Manager
Mont-Tremblant Ski Resort
10.2020 - 10.2023
High School Diploma -
École Secondaire Curé-Mercure
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