Maxime LeBlanc-Gratton
Gatineau
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
14
14
years of professional experience
Work History
Reservation Manager / Service Manager
Mati Inc.
05.2018 - Current
- Implemented a new reservation software system, resulting in better organization and tracking of bookings.
- Enhanced customer satisfaction by efficiently managing reservation inquiries and bookings.
- Streamlined the reservations process for improved guest experience and increased booking rates.
- Analyzed booking trends to forecast demand, enabling informed decision-making on pricing strategies.
- Optimized revenue management practices by regularly reviewing competitor pricing and market trends.
- Meticulously managed group bookings for events and conferences, providing exceptional service tailored to each group''s needs.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
Manager
Vittoria Trattoria
06.2017 - 05.2018
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
Supervisor/Waitress
Lapointe Seafood and Grill
05.2015 - 06.2017
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Accounting Assistant and Administrative Assistant
Decisive Technology
06.2013 - 12.2015
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Managed high-volume invoice processing tasks while consistently meeting tight deadlines for vendor payments.
- Expedited invoice processing with effective communication between internal departments and external vendors.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Small Business Specialist
Bell Mobility
08.2010 - 06.2013
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
Education
Masters - Criminal Justice
Boston University
2018
Specialized Bachelors - criminology, social work
University of Ottawa
2016
Associate of Science -
Pre-university College Nouvelle-Frontiere
Gatineau, QC2011
H.S.D - Chemistry/Physics, Mathematics
École Secondaire Mont
2009
Skills
- Reservation software knowledge
- Strong Organization
- Customer service expertise
- Guest Relations
- Schedule Maintenance
- Teamwork and Collaboration
- Attention to Detail
- Problem-solving abilities
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Reservation Manager / Service Manager
Mati Inc.
05.2018 - Current
Manager
Vittoria Trattoria
06.2017 - 05.2018
Supervisor/Waitress
Lapointe Seafood and Grill
05.2015 - 06.2017
Accounting Assistant and Administrative Assistant
Decisive Technology
06.2013 - 12.2015
Small Business Specialist
Bell Mobility
08.2010 - 06.2013
Masters - Criminal Justice
Boston University
Specialized Bachelors - criminology, social work
University of Ottawa
Associate of Science -
Pre-university College Nouvelle-Frontiere
H.S.D - Chemistry/Physics, Mathematics
École Secondaire Mont
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