Maxime Couture
Lac-Mégantic,Canada
Summary
Results-driven professional with comprehensive experience in account management, focusing on building strong client relationships and driving business growth. Adept at negotiating contracts, resolving client issues, and aligning services with client needs. Proven success in fostering team collaboration and adapting to dynamic environments, showcasing excellent communication and problem-solving skills.
Overview
25
25
years of professional experience
Work History
Senior Promotional Account Manager
ATTRACTION INC.
01.2019 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
New And Used Car Sales Consultant
Megantic Mazda
10.2015 - 12.2018
- Managed used vehicle wholesales and auction acquisitions and monitored and adjusted inventory to optimize customer options.
- Delivered comprehensive product presentations, effectively communicating the value proposition to potential buyers.
- Increased customer satisfaction by providing personalized service and addressing specific needs.
- Furnished dealership with accurate floor traffic control data and weekly reports on sales activities.
- Negotiated trade-ins fairly while maximizing dealership profits, striking a balance between meeting customer expectations and achieving company goals.
- Boosted sales performance through proactive follow-ups and building lasting relationships with clients.
New And Used Car Sales Consultant
Langlois Volkswagen
05.2006 - 10.2015
- Managed used vehicle wholesales and auction acquisitions and monitored and adjusted inventory to optimize customer options.
- Delivered comprehensive product presentations, effectively communicating the value proposition to potential buyers.
- Increased customer satisfaction by providing personalized service and addressing specific needs.
- Furnished dealership with accurate floor traffic control data and weekly reports on sales activities.
- Negotiated trade-ins fairly while maximizing dealership profits, striking a balance between meeting customer expectations and achieving company goals.
- Boosted sales performance through proactive follow-ups and building lasting relationships with clients.lance de la clientèle
Livreur
Lambert Meubles
03.2005 - 05.2006
- Commis à la livraison sur la route, au montage des meubles
- Entretien de l'entrepôt, réception et logistique d'envoie de la marchandise
- Service à la clientèle
Commis entrepôt et réception
Louis Garneau Sport
08.2004 - 03.2005
- Commis à l'entrepôt, responsable de la réception de la marchandise, de l'envoie des commandes clients et de la satisfaction de la clientèle
- (emploi étudiant)
Commis Boucherie
Marché IGA B. Gagnon
01.2000 - 08.2004
- Commis boucherie, services à la clientèle, réception des marchandises et commande des produits (emploi étudiant)
Education
College Degree - Architecture
CÉGEP De Lévis-Lauzon
Levis, QCHigh School Diploma -
Polyvalente De Disraeli
Disraeli, QC06-2003
Skills
- Leadership
- Organization, prioritizing, and multi-tasking
- Customer service
- Event coordination
- Inventory control
- Sales training
- Teamwork and collaboration
- Problem-solving abilities
- Reliability
- Adaptability and flexibility
Accomplishments
Attraction Inc
-Fastest account manager to reach the Senior grade at Attraction Inc.
-Best overall increase for sales, profitability and new account opening among all the team since 2021.
Volkswagen
-Gold level for the Province of Quebec and Silver level for National ranking from 2013 to 2015
Mazda
-Elite silver achievement for 2017 and 2018 National ranking
Languages
French
English
Timeline
Senior Promotional Account Manager
ATTRACTION INC.
01.2019 - Current
New And Used Car Sales Consultant
Megantic Mazda
10.2015 - 12.2018
New And Used Car Sales Consultant
Langlois Volkswagen
05.2006 - 10.2015
Livreur
Lambert Meubles
03.2005 - 05.2006
Commis entrepôt et réception
Louis Garneau Sport
08.2004 - 03.2005
Commis Boucherie
Marché IGA B. Gagnon
01.2000 - 08.2004
College Degree - Architecture
CÉGEP De Lévis-Lauzon
High School Diploma -
Polyvalente De Disraeli
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